About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Global Access Management – Job Description
- Knowledge of Identity Management (Active Directory, Enterprise Directory, Single Sign-On)
- Knowledge of Access Management (lifecycle management - request / review / revoke, Privileged Access Management)
- Knowledge of user administration, authentication methods, file & group permissions and domain policies
- Strong understanding of concepts like RBAC(Role Based Access Control), Identity Policies, Password Policies, Segregation of duties and approval workflows
- Managing user accounts across applications running on various platforms like IBM-iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL Administrator, Windows Active Directory, Outlook Exchange etc.
- Strong understanding of the GDPR compliance & Group Security Standards
- System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- Knowledge on ITIL tools like Service-Now & JIRA
- Good understanding on Service Catalog, Custom Request & CPI structures
- Creation of E-mail accounts, support and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar etc.
- Knowledge of various network resources available to users like shared drives, SharePoint etc.
- Creation and administration of Global LDAP groups as per the customer guidelines and assigning membership
- Knowledge on user account administration on windows & SQL servers
- Excellent Communication and presentation skills
- Maintain SLA based support on users getting appropriate access on the required tools and support the business in an efficient way
- High level understanding on JML processes like onboarding, move and offboarding users
- Support on audit requirements
Skills Required
- Knowledge of identity management, including Active Directory, enterprise directories, and single sign-on
- Knowledge of access management lifecycle processes and privileged access management
- Knowledge of user administration, authentication methods, file and group permissions, and domain policies
- Understanding of RBAC, identity policies, password policies, segregation of duties, and approval workflows
- Experience managing user accounts across IBM iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL, Windows Active Directory, and Outlook Exchange
- Understanding of GDPR compliance and group security standards
- Experience administering user account maintenance and incident management systems
- Knowledge of ITIL tools such as ServiceNow and JIRA
- Understanding of service catalogs, custom requests, and CPI structures
- Experience creating and administering email accounts, distribution lists, shared email accounts, and shared calendars
- Knowledge of network resources such as shared drives and SharePoint
- Experience creating and administering global LDAP groups and memberships
- Knowledge of user account administration on Windows and SQL servers
- Excellent communication and presentation skills
- Ability to provide SLA-based user access support
- Understanding of joiner, mover, and leaver processes, including onboarding, transfers, and offboarding
- Ability to support audit requirements
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
