Human experiences are as singular and unique as a fingerprint. They're also living things-dynamic and in-the-moment. Today's brands compete on experience every day.
It's our job to help them win.
At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation
Key Responsibilities
- Build and develop a flexible recruiting team
- Coach and mentor recruiters to successfully achieve objectives and enhance recruiting skills
- Identify marketing sources to maintain a pipeline of applicants
- Develop, communicate, and execute recruiting plans
- Network through industry contacts, association memberships, trade groups and employees
- Conduct regular follow-up to understand the hiring managers' needs, establishing strong relationships with business partners and align our strategy with the needs of the business
- Develop and administer policies, procedures, controls, and best practices
- Assist in determining and administering recruiting budget
- Manage the administration of wage programs including performance management, career progression, and merit reviews
- Lead global recruiting projects as needed
Qualifications:
- Minimum of 3 years of experience in Technical Recruiting and Team Leadership experience (open to Supervisory and Managerial candidates).
- Has experience in hiring for web hosting roles and other technical related accounts in a BPO setting.
- Amenable to work onsite in Shaw and/or BGC.
- Strong oral and written English communication skills (will be required to take SHL; required to at least be at B2 level).
- High sense of urgency and strong follow-through (will be reporting to TA Tech Vertical Head and direct Resource person for Service Delivery).
- Strong organizational skills and ability to manage competing priorities.
All your information will be kept confidential according to EEO guidelines.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
