The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
The Enterprise Digital Experiences (EDX) team leads the development of the Mobile App & Website and is focused on building best-in-class digital experiences that maximize enterprise value through trusted, scalable platforms and modern ways of working. As the team looks to keep pace with evolving customer expectations, we believe that Personalization will play a pivotal role in driving customer engagement, revenue and satisfaction by demonstrating that we truly ‘know our customers’.
The role sits within the Customer Personalization team and will be crucial in supporting the evolution of key personalisation capabilities, accelerating growth and embedding personalisation within high-profile digital experiences across the Enterprise. If that fits your career vision, we'd love to hear from you.
Responsibilities- Work directly with our Business Partners and Personalization and Channel teams (on both the Tech and Product side) to break down requirements into user stories and own feature delivery end-to-end
- Actively participate (and at times, lead) pre-launch testing and post-launch validation with key partners across Marketing, Product Operations, Technology, and Analytics (plus other teams where relevant)
- Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap. Also, critically evaluate existing features and functionality.
- Assist with the creation of clear and compelling presentations for executive audiences and partners.
- Support workstreams to continuously evolve and improve our underlying platforms.
- Experience in product development or product management, including Agile software development and tools like JIRA, Rally, Mural, or InVision.
- Understanding of roadmapping, backlog management, story writing, and testing.
- Proven ability to collaborate effectively with cross-functional teams.
- Strong technical aptitude and ability to grasp complex processes quickly.
- Excellent communication skills for both technical and non-technical audiences.
- Comfortable working in ambiguous, fast-changing environments and able to adapt quickly.
- Skilled at analysing data from multiple sources to assess product performance and make informed recommendations.
- Detail-oriented with strong proficiency in PowerPoint and Excel for creating impactful presentations and analyses.
- Self-motivated, proactive, and accountable, with the ability to work independently across time zones.
- Bachelor's degree (preferably in business, product development, digital marketing, systems management, or a related field) or equivalent experience.
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Experience in product development or product management, including Agile software development
- Experience with tools such as JIRA, Rally, Mural, or InVision
- Understanding of roadmapping, backlog management, story writing, and testing
- Proven ability to collaborate effectively with cross-functional teams
- Strong technical aptitude and ability to grasp complex processes quickly
- Excellent communication skills for both technical and non-technical audiences
- Comfortable working in ambiguous, fast-changing environments and able to adapt quickly
- Skilled at analysing data from multiple sources to assess product performance and recommend changes
- Detail-oriented with strong proficiency in PowerPoint and Excel
- Self-motivated, proactive, and accountable, able to work independently across time zones
- Bachelor's degree or equivalent experience
- Degree preferably in business, product development, digital marketing, systems management, or related field
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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