Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.
ResponsibilitiesThis position sits within Customer 360, Enterprise Data Management & Products (EDPM) .
The team is focused on enabling the best customer experience everyday through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a holistic understanding of that customer. Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms and Big Data environment.
An ideal candidate will be interested in product management, channel delivery, data insights and analytics and emerging database technologies. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.
Primary Responsibilities:
A successful candidate will be an integral part of the team and will be responsible for supporting and executing differentiated long-term Customer 360 product strategies to support American Express multi-channel experiences, providing thought leadership to maximize the usage of best-in-class technologies.
As a Sr Associate you will:
- Possess excellent organizational skills including attention to detail, handling and prioritization multiple priorities, managing tight timelines
- Strong work ethic with a global mindset
- Represent the team in development processes to gather new requirements, understand dependencies and impact, clarify the team capacity and timelines, and provide project status updates.
- Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving
- Participate in Agile product development activities (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality.
- Maintain a record of roadmap and execution strategies with the team by understanding the dependency, timeline, and prioritization and working & communicating closely with stakeholders.
- Support delivery of key projects/product capability development efforts from ideation to launch and maintenance.
- Assist in defining, measuring and reporting on metrics related to product launch, process efficiency and performance.
- Be a passionate advocate for customers enabling our other product teams to meet their needs more readily
- A positive attitude, a proactive mindset, with an eagerness to learn
- A analytical thinker that is able to focus on leveraging data to make informed decisions.
- Able to translate complex information into easy-to-understand concepts
- Creative thinker able to re-envision existing processes to support new product development and product improvements.
- Excellent communicator, comfortable working with multiple stakeholders.
- Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus.
- Hands-on experience with HIVE, SQL and Splunk is preferred
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities and tight timelines
- Strong work ethic with a global mindset
- Ability to work independently and collaboratively; strong verbal and written communication skills
- Participate in Agile product development activities and understand Agile frameworks (Lean, SAFe, Kanban)
- Experience defining, measuring, and reporting product metrics related to launches and performance
- Analytical thinker able to leverage data to make informed product decisions
- Ability to translate complex information into easy-to-understand concepts and re-envision processes for product improvements
- Experience with Agile product development tools (JIRA, Rally, LPM)
- Hands-on experience with HIVE, SQL, and Splunk
- Eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
