Company Description
Sutherland Malaysia is hiring!
Job Description
- Respond to consumer queries via voice (phone, inbound/outbound) and non-voice (email and webform).
- Resolve consumer complaints, ensuring fair and satisfactory resolution.
- Offering appropriate reimbursements and facilitating product return and consumer support throughout the inspection and claims process.
- Building relationships with consumers and driving brand advocacy by providing good consumer experience.
- Being crisis prepared and supportive during adverse events, providing effective solutions.
Qualifications
- Korean native.
- Excellent in verbal and written communication skills.
- At least 2 years of experience in Customer Service field.
- Customer-centric mindset with passion for delivering exceptional experiences.
- Fast learner who has ability to embrace fast-paced working environment.
- Strong communication and interpersonal skills.
- Good attitude, team player, detail-oriented, responsible and goal focused.
- Display good analytical thinking and high problem-solving skills.
- Flexibility to adapt to changing priorities or workload, to support others in the team during leave.
Additional Information
Working hours:
- Mon- Fri, 9am to 6pm (Korea time)/ 8am to 5pm (Malaysia time)
- Off days: Sat & Sun
- Public Holiday off (follow Korea holidays)
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
