Sr. Application Specialist (Salesforce)

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
Role Definition:

• Provide solutions for IT and business management on applying technology to business opportunities, planning, and implementation of cross-functional applications.

Responsibilities:

• Provide consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyze, define, and document client's requirements, and revise existing systems logic challenges, as necessary.
• Monitor client experiences and feedback on the use of business applications; enhance system productivity, as needed.
• Participate in identifying, evaluating, and developing systems that are cost-effective and meet business requirements.

Skill Required:

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations.
• Technology Advising:
  Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services, and solutions for a specific technology domain.
• Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.
• Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (e.g., accounting or graphic design).
• System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases, and technology platforms.
• System Testing: Knowledge of system and software testing; ability to design, plan, and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
• Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers, and other development tools.Technical
• Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation.

Technical Skills:
Salesforce Core Expertise:

• Proficient in Salesforce Loyalty Management Platform configuration, design, and customization.
• Skilled in building and managing Salesforce Experience Cloud (formerly Community Cloud) sites, including theming, branding, and component development.
• Experience with Salesforce Marketing Cloud setup, journey orchestration, email studio, and campaign automation.
• Strong expertise in the following clouds: Sales Cloud, Service Cloud, Experience Cloud.
• Experience defining technical solutions, gathering systems requirements, designing and prototyping, testing, defining support procedures, and implementing practical business solutions under multiple deadlines.

Salesforce Development:

• Understanding of Salesforce declarative tools like Flow, Process Builder, and Validation Rules.
• Proficient knowledge of Apex programming, Lightning Web Components (LWC), and Visualforce.
• Familiarity with Salesforce APIs for integrations with external systems.

Architecture and Technical Design:

• Expertise in designing scalable and robust Salesforce solutions.
• Experience with architectural frameworks and methodologies.
• Ability to create detailed technical design documents and system architecture diagrams.
• Proficient in implementing CI/CD pipelines and optimizing deployment strategies.

Marketing Expertise:

• Strong grasp of customer engagement strategies through Marketing Cloud tools such as Automation Studio and Audience Builder.
• Familiarity with cross-channel campaigns (email, SMS, social) and tracking performance using analytics.

Functional and Soft Skills:
Business Analysis and Stakeholder Management:

• Ability to gather and translate business requirements into Salesforce solutions.
• Skilled in collaborating with cross-functional teams, including marketing, IT, and customer service departments.

Problem-Solving and Innovation:

• Capable of troubleshooting and resolving complex Salesforce platform issues.
• Strong ability to recommend innovative solutions to enhance customer engagement and loyalty.

Project Management:

• Experience working in agile environments with tools like Jira or Trello.
• Proven ability to manage multiple projects and deliverables in a fast-paced environment.

Training and Documentation:

• Proficient in creating training materials and conducting workshops for end-users.
• Skilled in documenting technical processes and configurations for long-term maintenance.

Certifications (Preferred):

• Salesforce Experience Cloud Consultant Certification.
• Salesforce Application Architect.
• Salesforce System Architect.
• Salesforce PD 1.
• Salesforce PD 2.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Summary Pay Range:
$116,532.00 - $216,384.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Annual incentive bonus plan*
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Disability benefits
Life Insurance
Parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Tuition Reimbursement
Career Development
*Subject to annual eligibility and incentive plan guidelines .
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
January 7, 2025 - January 14, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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