Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.
Jencap Partners is comprised of our corporate operations and service teams who support our staff in their commitment to achieve greatness and exceed the expectations of our agency partners. The goal of corporate functions is to provide the necessary infrastructure, expertise, and services that enable our business to thrive, while also contributing to the overall success, efficiency, and sustainability of the organization. We act as partners, aligning support strategies to achieve Jencap’s broader objectives.
The Application Support Engineer will be responsible to install, configure, monitor and maintain software applications. In this role, your duties will include reporting to our senior software engineering team, collaborating with colleagues, and performing successful installation of web and desktop-based applications, DevOps, code migration, installation and troubleshooting standard and custom desktop applications. You will also be required to provide IT support to Jencap users.
Overall Responsibilities:
- Technical Design and Implementation – hands-on expertise in designing enterprise technical platforms; including cloud, vendor & third-party solutions, integrations and application security.
- Installing, configuring and troubleshooting web and desktop-based applications.
- Providing application support to clients and colleagues in Jencap.
- Providing software application support.
- Establishing the root causes of application issues, and escalating critical issues to the application team, documenting issue / resolution for future use.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Systems Planning – experience in information system planning, defining application design for complex, multi-site, multi product organizations.
Overall, Skills:
- Demonstrable experience as an application support engineer in a related field.
- Work with external vendors, evaluate products, conduct POCs as required by the project.
- Assist in defining, implementing, and overseeing technical standards, policies and tools.
- Assist in the estimation of effort and cost of IT projects.
- Support the creation and continuous evaluation/improvement of technical standards.
- Ability to manage code migration, document configuration changes, and monitor performance.
- Proficiency in determining the causes of application issues and resolution.
- Knowledge of legacy application technologies
- Knowledge of Microsoft technologies
- Knowledge of Azure cloud, a plus
Experience
- 6+ years industry experience
This is a high impact role: Candidates should have a mix of end-user and consulting experience and possess extensive experience in providing application engineer & support in a fast-paced environment. The candidate should possess ability to communicate with highly skilled application teams. The role requires significant multi-tasking, a broad business perspective and conceptual thinking to solve ambiguous problems. Candidates also need to apply substantial depth of knowledge/experience to drive through change.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The base pay range will be $160,000 to $180,000. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.
Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place.
Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.
Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
Top Skills
What We Do
Jencap comprises ten industry-leading insurance brands that provide unique specialization, unparalleled market access, and nationwide influence. Encompassing expertise from every corner of the industry, Jencap is the ultimate, award-winning insurance family.
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