We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Business Expertise –
- Coaches a team of 10-15 associates and motivates them to achieve team goals and departmental KPI’s
- Validating and ensuring the delivery and adherence to training and competency requirements
Functional Knowledge –
- Analyse technical process documents (calculation notes, specifications, etc) and ensure these are up to date.
- Diagnosing and assessing areas of risk and opportunity to identify and remediate service issues ensuring to
maintain the service quality and overall client experience.
- Identify, facilitate and implement process improvement ideas by working closely with inter departmental resources.
- Managing stakeholder communications across multiple lines of business on operational milestones, process changes and
escalations.
- Drive versatility within team by regular analysis of cross skilling requirements and facilitate training environment.
Problem Solving -
- Driving appropriate data oriented analysis and adoption of technology solutions for process improvement by aiming
quality to achieve operational and business goals.
- Conducting root cause analysis to ascertain the escalations/ complaints and implementing mechanism for control.
- Ensuring compliance to internal and external regulations by validating the team’s output through audits.
- Driving efficiency projects within the team by aiming on lean processing and robotics implementation.
Interpersonal skills -
- Build strong partnership with teams in UK to facilitate an effective communication line to enable a smooth functioning of
the business.
- Provide expert technical support to the team in various methods such as query solving, referral analysis and lessen UK
dependency
- Carry out refresher / process training for existing / new team members
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Skills Required
- Experience in coaching and managing teams
- Technical process analysis skills
- Experience in compliance and auditing
M&G Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&G and has not been reviewed or approved by M&G.
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Retirement Support — Pension support in the UK is presented as notably generous versus typical market norms and is positioned as a core part of total reward. Formal materials also highlight share plans and financial‑wellbeing tools alongside pension value.
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Leave & Time Off Breadth — Annual leave in the UK is described as substantially above statutory norms with the option to purchase additional days. Additional flexibility is referenced through policies such as “Time Off When You Need It.”
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Parental & Family Support — Parental policies (e.g., “Inspiring Families”) are characterized as extensive, including long fully paid leave and phased return‑to‑work support. External recognition is cited as reinforcing family support as a distinctive element of the package.
M&G Insights
What We Do
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2023, we had £343.5 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our three distinct operating segments, Asset Management, Life and Wealth, work together to provide access to balanced, long-term investment and savings solutions.
