Job Title: Enterprise Application Support - Monitoring
Company: Clearwater
Location: Mumbai / Bangalore
Job Type: Full-Time
About Us:
At Clearwater, we are dedicated to providing world-class enterprise applications, ensuring their performance and availability to support our clients in the ever-evolving fintech landscape. Our Enterprise Application Support team plays a vital role in maintaining the smooth operation of critical business systems, driving innovation and excellence in our technology offerings.
The Role:
We are seeking an experienced and motivated individual to join our Enterprise Application Support team. In this role, you will be responsible for monitoring and maintaining the performance, availability, and stability of our enterprise-level applications. You will work collaboratively with cross-functional teams to ensure our systems run efficiently and effectively.
What You’ll Do:
- Administer and manage monitoring tools such as Datadog, ELK, Grafana, and Prometheus.
- Perform scheduled job monitoring and incident management, addressing issues as they arise.
- Facilitate outage communication and coordination among stakeholders.
- Utilize ITIL principles for effective problem management.
- Monitor applications, servers, networks, databases, and storage systems.
- Troubleshoot and identify issues within the IT infrastructure environment.
- Demonstrate a solid understanding of Linux/Unix fundamentals, focusing on subsystems such as memory, storage, networks, CPU, disk, filesystems, and services.
- Scripting knowledge in Linux/Unix is a plus.
- Exhibit strong logical and analytical skills with a good understanding of IT infrastructure.
- Be comfortable working in a 24/5 shift environment.
- Manage infrastructure monitoring tools effectively, responding to alerts, performing initial triage, and escalating as necessary.
- Maintain and update dashboards for server and network monitoring, including monitoring network traffic, bandwidth, hardware, uptime, and performance.
- Prepare and maintain documentation and reports, providing follow-up status on identified tasks.
- Create daily and weekly reports based on specified formats for designated recipients.
- Implement and maintain standard escalation procedures in alignment with the communication plan, ensuring timely escalation and reporting of alerts according to defined roles and responsibilities.
What You’ll Need:
- 2 to 5 years of experience in application and infrastructure monitoring within a global enterprise environment.
- Strong experience in the creation and fine-tuning of advanced alerts for monitored nodes.
- Excellent documentation and communication skills.
- A Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.
Skills Required
- 2 to 5 years of experience in application and infrastructure monitoring
- Strong experience in the creation and fine-tuning of advanced alerts for monitored nodes
- Excellent documentation and communication skills
- Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and experience
What the Team is Saying
_1.jpg)
_1.jpg)
Clearwater Analytics (CWAN) Compensation & Benefits Highlights
-
Retirement Support — A company 401(k) match with immediate vesting is consistently included alongside tax‑advantaged accounts. This indicates reliable long‑term savings support as part of the package.
-
Equity Value & Accessibility — Equity participation is available through an employee stock purchase plan, with RSUs included for some roles. This adds ownership potential beyond base pay and bonus.
-
Leave & Time Off Breadth — Paid time off is available from day one with a baseline around three weeks, plus company holidays and volunteer time. Flexible elements like work‑from‑home Fridays and limited “work from anywhere” periods broaden practical time‑off utility.
Clearwater Analytics (CWAN) Insights
What We Do
CWAN was founded on a simple belief: investment professionals deserve modern technology that actually works for them. Not legacy systems that slow them down. Not fragmented data that creates confusion. But one comprehensive platform that gives you complete visibility and crystal-clear insights. The result? Investment management that works as seamlessly as your investment strategy. Since our founding in 2004, CWAN has been the trusted technology partner powering the world’s leading institutional investors — from insurance companies, asset managers, and hedge funds to asset owners like corporations, endowments, and pension funds managing over $10 trillion in assets.
Why Work With Us
We continue to grow, fueled by a strong foundation, an ambitious vision, and a commitment to delivering exceptional value to our clients, partners, and team members around the world. What started as a bold idea in Boise, Idaho has rapidly transformed into a global presence. We’ve expanded our footprint significantly—now operating out of 24 offices
Gallery
Clearwater Analytics (CWAN) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
