Sr Analyst-Prog & Proj Mgmt

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

Manages and coordinates the delivery of IVR/IP Telephony projects and initiatives, for both new and MAC applications. In this capacity, the Prog/Proj Manager works as the customer liaison and manages new technology into the program at an individual project level within multiple platforms. Performs as the critical liaison between Federal customers, Verizon, and Verizon’s vendors for the delivery of projects.

• Leading and managing innovative new product projects from start to finish.

• Creates and analyzes project plans, assessing issues, risk, opportunities and potential impact on meeting program goals and objectives. Monitors milestones and critical dates and resolves scheduling issues.

• Planning, anticipating issues, and adjusting to meet objectives.

• Keeping track of bugs and fixes in the development and testing phase.

• Detailing all phases of the project including meeting minutes, metrics, and reporting.

• Driving the project and keeping team members on track.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Genesys Cloud CX and Broadworks IP Telephony experience

• Knowledge of IVR/IP Telephony services and systems, development methods, procedures, standards and techniques.

Even better if you have one or more of the following:

• Managed programs and/or user experience design

• Worked in technical field supporting Genesys CX and Broadworks

• Exceptional organizational and time management skills.

• Customer service experience with internal and external clients.

• Translated complex ideas to be relevant and understood by various functions and levels.

• Working knowledge of call routing strategies and migration/porting of Toll-Free numbers

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.