The Role
The Senior Operations Analyst will analyze data to identify trends, develop strategies for operations, and collaborate with various stakeholders to improve processes and metrics.
Summary Generated by Built In
Your role in our mission
The Senior Operations Analyst will help Prosper deliver best-in-category products. You will identify sources of data, analyze data, and identify trends that can be used by the business. You will be responsible for developing and deploying data driven strategies and insights for Operations. You will identify KPIs and develop reporting to ensure we are measuring the right metrics and driving the right business decisions. In this role, you will partner with business owners to pursue analytical opportunities and uncover insights to inform change. You will serve as a leader amongst the team and partner with Operations, Risk, Legal, Marketing, and Engineering teams to improve processes and deliver against projects.
How you'll make an impact
- Write SQL, perform BigQuery queries to retrieve data, and create datasets and reports for Looker Enterprise
- Identify, analyze and interpret trends and patterns in datasets
- Partner with stakeholders to understand, determine, create and document business requirements and specifications for required reporting or analysis
- Translate business requirements into technical requirements
- Anticipate change and provide data-driven analysis, forecasts, insights, tactical plans or solutions/recommendations on complex business problems to stakeholders and business leaders
- Provide feedback to departmental leaders on proposed strategies and initiatives to improve business performance
- Provide datasets, analytics, and consultation of reporting tools to users and cross-functional teams
- Break down data into bite-sized summaries for Operations leadership
- Design Key Performance Indicators (KPIs) for each level (i.e., agent, team, enterprise) of the business that are interpretable, actionable, and meaningful
- Work cross functionally to shepherd projects from ideation into production through collaboration with Legal, Credit Risk, Operations, Product, and Engineering teams
Skills that will help you thrive
- 5+ years of experience in an analytical role, preferably working to improve customer experience
- 2+ years of experience executing projects in a cross-functional setting
- Proven communication and collaboration skills; and will take the initiative to contribute beyond basic responsibilities
- Ability to effectively translate broad objectives into specific requirements in collaboration with leaders
- Intermediate or higher level of expertise writing queries in SQL or BigQuery
- Intermediate or higher level of expertise creating statistical models and using tools such as Python or R
- Efficiency with data visualization tools, such as Tableau, Looker, etc.
- Effective application of analytical techniques, including trend analysis, forecasting, and experiment design
- Ability to work effectively and stay connected with remote teams
- Bachelor’s degree or four years of relevant work experience in an analytical role
- A passion for solving complex problems in operations and an ability to create and execute test plans in a complex/dynamic environmentStrong critical thinking and analytical skills
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
www.prosper.com
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Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
Top Skills
BigQuery
Looker
Python
R
SQL
Tableau
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The Company
What We Do
Prosper’s mission is to advance financial well-being. The company’s online lending platform connects people who want to borrow money with individuals and institutions that want to invest in consumer credit. Borrowers get access to affordable fixed-rate, fixed-term personal loans. Investors have the opportunity to earn solid returns via a data-driven underwriting model.
To date, over $17 billion in personal loans have been originated through the Prosper platform for debt consolidation and large purchases such as home improvement projects, medical expenses and special occasions.
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