Sr. Analyst, Global Revenue Operations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sr. Analyst, Global Revenue Operations is a member of the Revenue Intelligence team, reporting to the Vice President of Revenue Intelligence.

The candidate should have demonstrable experience building complex models in Excel or BI tools, preparing executive materials, and autonomously moving projects forward. The candidate should be excited to accelerate their career trajectory by contributing to and learning from strategic go-to-customer analyses and projects focused on Sales and Marketing in a market leading SaaS company. Genesys offers a fast-paced environment with great opportunities for professional growth and career advancement.

Ideal candidates will have 5 years of quantitative analytical experience in the technology or software industries supporting Sales and Marketing organizations.

Key Responsibilities, (including but not limited to):

Business Analytics

• Track and analyze key metrics – forecast, bookings, conversion, forecast accuracy, pipeline velocity and capacity.

• Act as single point of escalation for business teams to prioritize, manage, process issues, reporting queries, data element requests, and sales process alignment.

• Interpret data and analyze outputs leveraging dashboarding, modeling, and other data visualization techniques.

• Develop data products and views that can be leveraged for planning and target setting within the Revenue Operations team as well as other teams across Genesys.

• Manage regional reporting requirements including but not limited to;

  • Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible.

  • Work with Sr. Director to ensure business reporting requirements are captured and included in global reporting initiatives.

• Support Global operations director in reconciling and ensuring consistency from various data sources and assist in driving the automation of analytics.

• Provide insights into effectiveness of specific programs and opportunities and report progress against targets, budget, and forecast.

Sales Operations Excellence

• Work with Sr. Director, to drive Globally Consistent Cadence schedule; including but not limited to:

  • Driving Salesforce hygiene and new opportunity management practices.

  • Remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible.

  • Work with leaders to ensure regional reporting requirements are captured and included in global reporting initiatives.

• Ensure our dashboards and insights are aligned to the corporate strategic pillars.

 Measures for Success:

• Identify, analyze, and interpret trends in complex data sets.

• Curation and development of reporting templates and dashboards for management.

• Coach, enable, and work with stakeholders to ensure they can derive insights and drive action from produced analytics.

• A willingness to learn new software and tools to enable better decision making by sales business partners.

• Able to operate successfully in a lean, fast-paced organisation, and to create a vision and organization that can scale quickly.

• Demonstrates ability to take on projects and take feedback from key stakeholders.

 Minimum Requirements: 

• Bachelor’s degree Business, Economics, Computer Science, Information Management or Statistics.

• Proven experience with the development and implementation of systems/tool utilized for Salesforce, variable compensation, revenue reporting, forecasting, workflows, validation rules, etc.

• Understanding of sales processes and pipeline management.

• Advanced level in Excel leveraging PowerBI, advanced formulas, financial modelling, and PowerPoint.

• Strong knowledge of and experience writing in SQL. SOQL knowledge a plus.

• Experience in automating workflows leveraging ChatGPT, Claude, or other AI tools. 

• Knowledge of Salesforce workflows, Einstein, Snowflake, Databricks, Tableau, and running SQL queries.

  • Tableau, Power BI, or Looker experience preferred.

• Minimum 5+ years professional experience in analytics or operations type role.

• Strong written and verbal communication skills with a track record of presenting to senior management.

• Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.

• Strong team player with ability to work cross culturally and across business units.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.