We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Analyst - Omnichannel Analytics helps CVS understand how customers interact across digital, retail, and pharmacy channels. This role turns complex data into clear insights that improve customer experience, personalization, and business results. You will work closely with partners across analytics, product, and technology.
Roles & Responsibilities
- Analyze customer and business data to identify trends, drivers, and opportunities that improve engagement and performance
- Build and maintain core data assets, dashboards, and reporting tools in partnership with engineering and analytics teams
- Translate business questions into clear analytical approaches and actionable recommendations
- Present insights and recommendations to leaders in a clear, concise way
- Support optimization of customer journeys across eCommerce, retail, and digital pharmacy experiences
Required Qualifications
- 3+ years experience in data analysis or analytics roles
- Background in using SQL, Python, Snowflake, or similar analytical tools
- 3+ years of experience delivering insights that drive business decisions
- Proficiency in building Tableau dashboards
- Knowledge in developing or supporting data‑driven strategies
Preferred Qualifications
- Experience working in an omnichannel or customer analytics environment
- Strong quantitative and problem‑solving skills
- Experience with statistical or advanced analytics techniques
- Proficiency in Excel and PowerPoint for analysis and presentations
- Background in working with large or cloud‑based data platforms
Education
Bachelor’s degree in a quantitative field or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3+ years experience in data analysis or analytics roles
- Background in using SQL, Python, Snowflake, or similar analytical tools
- 3+ years of experience delivering insights that drive business decisions
- Proficiency in building Tableau dashboards
- Knowledge in developing or supporting data-driven strategies
- Bachelor's degree in a quantitative field or equivalent work experience
- Experience working in an omnichannel or customer analytics environment
- Strong quantitative and problem-solving skills
- Experience with statistical or advanced analytics techniques
- Proficiency in Excel and PowerPoint for analysis and presentations
- Background in working with large or cloud-based data platforms
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
