Sr Analyst, Business Systems

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

T-Mobile is a data driven, AI informed, digital first company. This position is responsible for gathering, analyzing, testing and creating comprehensive work products documenting user stories, including validation and traceability, for existing and new applications supporting various business channels. This position understands how organizations function to accomplish their purpose, and defines capabilities an organization requires to provide a service or meet their goals. This position facilitates communication between organizational units to align the needs of business units in order to create requirement work products for solution providers. This role plans, directs and completes the analysis of business problems to be solved or product/services to be developed for delivery. This role provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements, and assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives.

Responsibilities:

• Foster business knowledge and understanding among business systems analysts and project stakeholders. Broker consensus among stakeholders with conflicting needs. Apply problem solving and critical thinking to resolve complex business challenges and inform sound decisions.
• Elicit and evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requests.
• Facilitate requirement sessions with stakeholders and create comprehensive work products in JIRA, including data definition, and creating features and user stories, with validation and traceability of requests.  Has understanding on how projects align to broader organizational goals and business benefit.
• Provide SME leadership and consulting support on complex tasks.  Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team. Review deliverables and provides input for other analysts. Strong understanding of all business channels.
• Create and determine modeling approach to represent requirement information in graphical forms that augment textual representation.
• Develop a business analysis work-plan to manage own tasks, deliverables, schedule and provides information to stakeholders and Project Management. Facilitate business leadership and other company stakeholders in the definition of business roadmaps.
• Innovation & Ideation: Explore and apply emerging technologies, including AI use and adoption, agentic solutions, and automation, to identify opportunities that improve business systems, processes, and outcomes. Champion new ideas and drives continuous improvement across the team.

Qualifications:

Education:

Required:   

• Bachelor’s degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience.
• Acceptable areas of study include Quantitative discipline

Work Experience:

Required: 

• 4-7 years systems analysis experience with understanding strategic business information systems.
• Business Systems Analysis - Understand how policies, systems and processes impact requests/projects.
• Test execution and test strategy (UAT, BVT and Regression)
• Business/Technical Writing
• Agile Experience
• SQL, Python or related
• Business Acumen - Apply strong understanding of T-Mobile's business, industry, and strategic objectives to inform analysis, prioritization, and decisions.
• Business Process - Serve as a process expert who maps, evaluates, and improves business processes to drive efficient, effective outcomes.
• Project Management
• Presentation and Verbal Communication
• Negotiation
• Strategic Thinking
• Adaptability in a fast-paced, rapidly changing environment

Preferred:

• Postman/Automation tools
• Relationship Management - Invest in stakeholder management and possesses ability to gain stakeholder trust.
• AI Tools & Prompts-Based Workflows - Demonstrated ability to leverage AI tools to accelerate requirements development, test planning, and data analysis; experience with prompt-based workflows and AI-assisted documentation preferred.
• Sharepoint
• PMP Certification

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

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Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $80,900 - $146,000

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363739¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.