Qualifications:
- Bachelor’s Degree in Business, Finance, Information Technology, or related field required.
- Minimum of 5 years of progressive experience in a related field required.
- 5+ years in a business or analyst position required.
- Experience with Sales Operations processes, including Account Support Requests (ASRs), required.
- Experience with Quoting Tools, Oracle, and the Lead-to-Quote process.
- Tableau or similar data visualization software experience preferred but not required.
- Passion for learning and continuous education regarding go-to-market strategies, processes, and the IT industry.
- Curiosity and openness to using AI and emerging digital tools to reimagine how Sales Ops delivers value.
- Strong problem identification and solution development skills.
- Ability to prioritize and deliver multiple projects on time.
- Demonstrated success in leading small projects and initiatives.
- Flexibility to multi-task, adapt to change, and work independently.
- Effective and timely communication skills.
- Proactive, “whatever it takes” attitude and work ethic.
- Team-oriented, with the ability to mentor others and delegate tasks.
- Strong analytical, investigative, and critical thinking skills.
- Excellent organizational, oral/written communication, and follow-up skills.
- Consistent ability to develop and deliver creative solutions to complex business and technical problems.
- Up to 10% Domestic Travel
Want to learn more about WWT? Check us out here: https://www.wwt.com/about
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $81,200 to $101,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:Health and Wellbeing: Health, Dental, and
- Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
Equal Opportunity Employer
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Preferred QualificationsWhy WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
A Brief Overview:
The Senior Analyst role sits within the Sales Operations Business Architecture and Analytics (BAA) team and partners closely with business stakeholders, IT Product Owners, Analysts, Developers, and other analytics teams across the organization. This person helps design and improve the systems and processes that support our global sales and customer service operations. You will play a key role in analyzing business processes, identifying improvement opportunities, and helping drive automation and AI adoption to simplify workflows and create scalable, digital-first experiences for internal teams and customers. Strong communication, analytical thinking, and Salesforce CRM experience are essential for success in this role.
Responsibilities:
- Provide expertise and proactive analysis for process design, revision, implementation, and improvement.
- Define and communicate system enhancement recommendations that optimize user experience and business outcomes.
- Translate business requirements into actionable technical and analytical deliverables.
- Partner with stakeholders to understand workflows and provide thoughtful data, reports, and insights that inform decision-making.
- Serve as a subject matter expert in Sales Operations and CRM case management, helping design efficient support and engagement processes.
- Create and deliver innovative solutions to complex problems, including the use of AI and automation to streamline case handling and internal operations.
- Collaborate with IT and development teams to ensure requirements are translated into scalable technical solutions.
- Lead root-cause analysis and resolution of complex business or process issues.
- Participate in the design of end-to-end solutions that enhance sales and customer experience workflows.
- Identify opportunities for efficiency gains through peer reviews and process evaluations.
Top Skills
What We Do
World Wide Technology is a systems integrator, provides information technology and supply chain solutions. Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.
At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!
Why Work With Us
Our extensive partnership with best in class technology companies, coupled with our strong culture allow for world class delivery of transformative business solutions driven by IT.
