Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
SR AI Engineer
Uniphore is a leading B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments.
Our Zero Data AI Cloud is built on a multimodal AI and data platform and is at the heart of this transformation, enabling businesses to swiftly deploy AI across the enterprise.
At Uniphore we are building the modern GenAI stack for the enterprise. That includes all required layers and capabilities: data; knowledge; agents model training, deployment and operationalization; and applications that act both as conduits for GenAI actions as well as sources of training data for our models.
Unlike mega-Tech vendors who have to deal with decades of legacy code, or young startups that have no Enterprise customer base, we believe we are positioned to capitalize the GenAI moment better better than any other software vendor.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees.
Today, Uniphore’s technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore—because there’s no AI like it™.
About the role:
As a SR AI Engineer, you will positively impact our customers and end users by utilizing machine learning (ML) and Generative AI techniques.
The ideal candidate will have strong foundations in computer science, algorithms, ML/NLP, superb communication skills, relevant industry experience and a proven track record of delivery under tight deadlines.
Responsibilities:
Evaluate, adapt, and develop new state of the art language and/or multimodal foundation models for enterprise applications
Perform thorough empirical analysis of the approach and write production ready code
Develop, modify and fine-tune ML/NLP and pre-trained enterprise-grade large language models (LLMs) and multi-modal models
Ensure the developed models seamlessly integrate with other tools and company products and are aligned with the feedback that will be generated from enterprise customers
Specify guidelines and design annotation processes for data; collaborate with data team on data preprocessing, consumption, and automated/manual annotations
Evaluate product and algorithm performance using industry standard approaches and develop new evaluation paradigms; build up competencies comparing results of more complex approaches
Collaborate with other teams, provide input, and contribute to the delivery of AI services for critical projects
Write concise, readable, and modular code, continually improving the code, requiring minimal revision when moved to production
Manage large datasets, address and resolve quality issues, and interpret data with a focus on business goals
Develop clear documentation of the work plan, its evolution, and results
Regularly read and assess publications on existing methods, and compare internal solutions to alternative method
Qualifications & Skills
Master’s degree in Computer Science, Engineering, or related fields
Plus minimum of 5 years relevant experience
OR Bachelor’s degree in Computer Science, Engineering or related experience plus a minimum of 7 years of relevant experience
Minimum of 5 years of industry experience in artificial intelligence (AI), Natural Language Processing (NLP), Vision and Automatic Speech Recognition (ASR)
In-depth knowledge of deep learning (DL) with expertise in PyTorch/TensorFlow
In-depth understanding of Transformers, hands-on experience with the Hugging Face library, and the ability to solve NLP and ASR problems using LLMs
Experience working with large datasets, addressing quality issues, and interpreting data with a focus on business goals
Expertise in Python programming
Hands-on experience in developing production-ready, scalable code
Ability to lead projects independently and mentor and guide other team members
Knowledge of deployment using environments such as: Docker, AWS, or Kubernetes
Good communication skills
Benefits
Uniphore offers a competitive offer and premium benefits, including insurance, pre-IPO options, leave and other perks.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
