Senior Advanced Software Engineer
We are seeking a highly experienced Senior Advanced Software Engineer to lead enterprise initiatives across Enterprise Resource Planning (ERP), IT Service Management (ITSM), Customer Relationship Management (CRM), and Operations. This role is responsible for driving process standardization, service excellence, systems integration, operational efficiency, and continuous improvement across business and IT platforms, while supporting strategic transformation initiatives, service delivery optimization, and cross-functional project execution.
ResponsibilitiesCore Responsibilities- Lead strategic initiatives, governance, and project delivery best practices across ERP, ITSM, CRM, operations, and enterprise engineering tool support services.
- Provide end-to-end support services for all MCAD/ECAD tools (extended packages), including tool installation, troubleshooting installation-related issues, access and license support, and general application support for business users.
- Collaborate with leadership, engineering teams, SMEs, product vendors, and the ESD/SCCM team on planning, packaging, deployment, systems enhancements, and tool improvements to increase efficiency and service quality.
- Lead and support the team by assigning work, resolving issues, sharing knowledge, contributing to hiring and performance activities, and managing daily operations in alignment with SLAs.
- Drive process improvements, automation, and standardization to enhance operational efficiency, service delivery, and overall business performance.
- Create and maintain installation scripts for applications where packaging is feasible, modify scripts to support version upgrades, and drive automation of the installation process.
- Monitor and address middleware, TLS/SSL, and other server-side vulnerabilities for COTS tools installed in the environment, while supporting PDT, AIA, PIP, and related compliance requirements as per established SLAs.
- Provide operational support across India (IST) and USA (MST) time zones, perform initial issue investigation, coordinate with vendors for product-related issues, and maintain SLA-based service delivery.
- Manage data activities, escalations, operational issue resolution, master R drive application sync failures, and configuration or setup of admin licenses to support business users.
- Identify and implement process improvements, including license optimization reporting, quarterly application upgrade proposal planning, and testing support for tool updates and patches identified by tool SMEs within the Honeywell environment.
- Support AOP planning, demand estimation, and CMDB compliance, while creating and publishing KB/KBE articles, FAQs, and other help documentation in Ask Red and ITDirect, and providing basic training for new users on tool usage.
QualificationsExperience and Domain Expertise
- 12+ years of IT experience supporting mechanical and electrical application operations, including software inventory, change management, server license configuration, and CAD/CAE/ECAD platforms.
- Knowledge of PDT, AIA, and related engineering software ecosystems, with experience in licensing, configuration, deployment, cloud support, infrastructure migrations, and vulnerability management.
- Strong skills in process improvement, automation, digitization, document management, project management, report generation, systems integration, and operational optimization.
- Strong communication, stakeholder management, training, and documentation skills.
- Proven leadership in managing teams, improving cross-functional service delivery, and making sound decisions in complex situations.
Skills Required
- 12+ years IT experience supporting mechanical and electrical application operations (CAD/CAE/ECAD/MCAD)
- Hands-on experience with MCAD/ECAD tool installation, troubleshooting, access and license support, and application support for business users
- Experience with ESD/SCCM packaging, deployment and creating/modifying installation scripts
- Knowledge of PDT, AIA, PIP and related engineering software ecosystems, including licensing, configuration, deployment, cloud support, and infrastructure migrations
- Experience monitoring and remediating middleware, TLS/SSL and server-side vulnerabilities for COTS tools and supporting compliance requirements
- Proven leadership managing teams, assigning work, resolving issues, and aligning daily operations to SLAs
- Strong skills in process improvement, automation, digitization, systems integration, report generation and operational optimization
- Strong communication, stakeholder management, training, documentation and knowledgebase authoring skills
- Ability to provide operational support across India (IST) and USA (MST) time zones and manage escalations and data/application sync issues
The Aerospace Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Aerospace Corporation and has not been reviewed or approved by The Aerospace Corporation.
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Retirement Support — The 401(k) plan provides a company‑paid contribution of 8–12% based on years of service with immediate eligibility and vesting, and eligible employees can access retiree medical benefits.
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Leave & Time Off Breadth — Paid time off includes 15 vacation days (rising to 20 after five years), nine paid holidays, and unlimited sick time for exempt employees with accruals for non‑exempt staff.
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Flexible Benefits — Flexible work models include a 9/80 schedule with alternating Fridays off, supported by backup care services, an EAP, relocation assistance, and home‑office stipends where applicable.
The Aerospace Corporation Insights
What We Do
The space enterprise has been transformed by rapid change and growth. New vehicles for national security space, a more rapid launch cadence, proliferated satellite constellations, the pursuit of interplanetary exploration, and thriving commercial ventures are changing the nature of the space industry. The Aerospace Corporation (Aerospace) is a leading architect for U.S. space programs, shaping efforts to outpace threats to our national security while cultivating the technologies needed to further this new era of space commercialization and exploration. Aerospace works across the space enterprise in service of the public interest. In addition to supporting the Department of Defense and the Intelligence Community, our customers include NASA, NOAA, numerous federal agencies, and commercial space — all of whom benefit from our deep technical knowledge. We only pursue business related to the space mission and complementary fields, operating as the nation’s trusted partner to solve the toughest challenges and develop reliable and innovative technologies. Innovation in space occurs when people have the freedom to imagine and do. At Aerospace, we take pride in our readiness to solve some of the most complex challenges in the space enterprise.
Why Work With Us
We are a non-profit corporation chartered by the government to work on the hardest problems in space. We employ technical experts in every discipline of space-related science and engineering who touch every part of the US space program. Come join us as we make an impact bigger than ourselves.
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