Sr. Administrative Support Staff - Fremont Insurance

Job Type:

Job Description:

Location Details:

This is an in-office position @ Fremont, MI

Position Schedule / Shift:  

Monday-Friday 8am-5pm ET 

Position Summary:  

Assist management/department with a variety of support functions that may include processing tasks, information gathering, problem identification/resolution and notification of procedural changes.  Provide support by utilizing computer systems for input, audits, reconciliation, following scripts, generating reports, etc. Responsible for essential back office business functions handling printing and preparation of incoming and outgoing mail for policy holders and independent agencies. Working with mail room postage machinery, folding and inserting machines, imaging documents, opening mail and various other administrative functions. Develop and review a variety of reports and audits various forms for accuracy and completeness.  Participate in special projects, developing and implementing new procedures and other related duties as requested by management.  Make recommendations regarding procedural revisions as appropriate. 

Key Responsibilities:

May support one or more of the following functions:

• identifying trends/potential fraudulent activity, staff errors, etc. and following up with appropriate management to correct problems

• assisting management/staff in developing and implementing new procedures. 

• notifying customers regarding reimbursement approval/denial status 

• reviewing/processing contractor ERS payments for ACG, including the processing of contractor facility appointments and terminations, tracking of driver background certifications, creation of direct deposit accounts for contractor payments, etc. 

Qualifications:

Required

Education:

• High School Diploma or equivalent

• 30, 40 or 50 correct wpm typing (Typing requirement to be determined by department at time of posting)

Experience:

• Analyzing, researching and resolving complex administrative problems

• Operating a calculator

• performing mathematical calculations to include addition, subtraction, multiplication, division and percentages

• PC software applications (Word, Excel, etc.)

• Maintaining accurate records

• Utilizing a personal computer

• Writing correspondence and memos

• Maintaining accurate records/logs

Knowledge and Skills:

Knowledge of:

• Business grammar and spelling

• Department policies and procedures

Ability to:

• Prioritize and handle multiple tasks

• Audit records, products and computer files

• Work independently

• Gather data and prepare report information

• Communicate effectively with others in a work environment and with the public

• Rotate within department to perform various training or support functions

• Walk and stand for majority of work day, depending on area assigned

• Bend and stoop in order to perform filing functions

• **lifting requirements/sit/stand/walk

Work Environment:

This is an in-office position Monday - Friday 8am to 5pm.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

$17- $18 per hour

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.

  • 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.

  • Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

  • Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays:

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.

• Adoption assistance program.

Job Posting Period: This position is expected to remain posted through 7/17/2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.