Sr. Administrative Assistant

Job Posting End Date: November 17

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:This role primarily supports the SVP responsible for the Benefit Services organization and may include support to other leaders on the team as well. The organization includes customer facing Contact Centers across both Unum and Colonial Life, Dental and Vision provider facing contact centers and claims teams, and Voluntary Benefit Claims in support of both the Unum and Colonial Life brands. This is a very visible role and integral of Benefit Services.
Provides high-level administrative support by understanding the nature of principal’s job, organization, and priorities. May conduct research, preparing statistical reports, handle information requests, proactively provide support and partnership to manager and performing routine administrative services for manager and staff. May also coordinate, train and mentor other administrative staff.
Together with other administrative support in multiple sites, there may be site responsibilities shared with others across the team. The team works in a highly collaborative fashion to be sure all needs are met with various visitors to our site: executives, sales team, clients, brokers, etc.

Principal Duties and Responsibilities:

• Proactively manages their managers’ time, travel, and expenses. Understands what is going on in the organization in order to anticipate needs. May also support the same for manager’s direct reports. 
• Conducts oneself with executive professionalism, has excellent executive presence. Acts liaison/represent manager with other areas of the company, sales, customers, providers, brokers, and others.
• Manages internal and external communications from and through the manager’s office.
• Provide data and information in preparation for meetings and to keep manager apprised of business issues.
• May require assembling reports containing data from several sources as well as taking concepts and creating exhibits that include research and analysis for a variety of presentations to internal and external audiences.
• Manage special projects as assigned, could include coordinating projects, status updates, coordinating communications, as well as SharePoint/database management. 
• Partner with manager on preparation of annual budget planning and preparation with ongoing tracking and forecasting review, and research of issues/discrepancies. Reach out to appropriate individuals to gather information that explains variances and issues. Make recommendations for resolution of issues. May authorize payments for various expenses for department.

• Provides support to manager at performance management, compensation, and talent planning. Manage confidential information and know when and what to provide to direct reports. Understand timeline and ensure the manager is well prepared.

• Serves as a resource for manager’s direct reports to ensure resolution of issues and effective, efficient use of managers’ time. This includes screening of phone calls, voicemail, correspondence, and other materials and requests directed to the manager’s attention.
• Ability to function well in a high-paced environment; performs other duties as assigned.

Job Specifications

• Ability to Perform duties at the highest level possible on a consistent basis with a commitment to excellence.
• High school diploma or Associates/Bachelor’s degree

• 6+ years of administrative assistant experience
• Demonstrates in-depth PC skills (Word, Excel, Power Point, and Outlook) and an overall aptitude for technology and internet research skills
• Excellent written/verbal communication skills and ability to clearly articulate information
• Ability to develop strong partnerships with all levels of internal management and staff, as well as outside customers and vendors
• Strong customer service skills that exhibit the highest ethical standards at all times
• Excellent organizational skills and ability to multi-task and handle conflicting/competing priorities with a strong attention to detail
• High level of interpersonal skills to handle sensitive and confidential situations with diplomacy and tact
• Strong presentation and analytical ability to gather data in an organized and efficient manner and produce reports or presentations
• Demonstrate strong judgment, problem solving and decision-making skills with the ability to juggle multiple and shifting priorities
• Demonstrated project management abilities

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$45,600.00-$86,200.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum