It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Sr. Admin. Support Staff – The Auto Club Group
What you will do:
Assist management/department with a variety of high level support functions that may include complex processing tasks, distribution of membership/travel products, contacting internal/external clients in response to inquiries, information gathering, problem identification/resolution and notification of procedural changes. Provide support by utilizing computer systems for input, audits, reconciliation, gathering statistical data, following scripts, generating reports, etc. Perform calculations for a variety of applications (i.e., reports, forms, audits, various debit and credit balances, posting, refunds, reconciliations, etc.). Assist department in various money transactions including analyzing and resolution of billing and/or customer related problems following appropriate company procedures. Reconcile payment files as indicated and identifies discrepancies and researches causes (e.g. system/process issues).
Develop and review a variety of reports and audits various forms for accuracy and completeness. May contact internal and/or external clients for information and/or to respond to telephone inquiries and problems. Participate in special projects, pilot programs, training of employees, developing and implementing new procedures and other related duties as requested by management. Make recommendations regarding procedural revisions as appropriate.
May support one or more of the following functions:
- identifying trends/potential fraudulent activity, staff errors, etc. and following up with appropriate management to correct problems
- assisting management/staff in developing and implementing new procedures.
- notifying customers regarding reimbursement approval/denial status
- reviewing/processing contractor ERS payments for ACG, including the processing of contractor facility appointments and terminations, tracking of driver background certifications, creation of direct deposit accounts for contractor payments, etc.
How you will benefit:
Sr. Admin. Support Staff will earn a competitive salary of $17 an hour with annual bonus potential based on performance.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
We’re looking for candidates who:
Required Qualifications:
Education:
- High School Diploma or equivalent
- 30, 40 or 50 correct wpm typing (Typing requirement to be determined by department at time of posting)
Experience:
- Analyzing, researching and resolving complex administrative problems
- Operating a calculator
- performing mathematical calculations to include addition, subtraction, multiplication, division and percentages
- PC software applications (Word, Excel, etc.)
- Maintaining accurate records
- Utilizing a personal computer
- Writing correspondence and memos
- Maintaining accurate records/logs
Knowledge and Skills:
Knowledge of:
- Business grammar and spelling
- Department policies and procedures
Ability to:
- Prioritize and handle multiple tasks
- Audit records, products and computer files
- Work independently
- Gather data and prepare report information
- Communicate effectively with others in a work environment and with the public
- Rotate within department to perform various training or support functions
- Walk and stand for majority of work day, depending on area assigned
- Bend and stoop in order to perform filing functions
- **lifting requirements/ sit/stand/walk
Work Environment
This is an” in Office” position, Monday - Friday, 8am to 5pm.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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What We Do
Auto Club Group Insurance Co is an insurance company based out of 1501 Washington Blvd, Detroit, Michigan, United States
