Basic Function
- Responsible for processing transactions received from the Onshore team on a daily basis.
Essential Functions
1. Process various transactions for Annuities and investments
2. Transaction processing using multiple applications
3. Verify all necessary documents and details before processing any transaction.
4. Understand and interpret the handwritten documents from US customers
Primary Internal Interactions
• TL/ AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the TL/AM and monthly evaluation of performance.
• Process Reviewer for the purpose of feedback and audit.
• Trainers for the purpose of pre-processing and process training.
Primary External Interactions
- Process Subject Matter Expert for the purpose of seeking clarifications/ missing information.
Organizational Relationships
Reports To: Team Leader/ AM
Supervises: None
Skills
Technical Skills
• Computer navigation skills
• Keyboarding and data entry
• Knowledge of MS Excel,
• Basic knowledge of MS Word, PowerPoint, Internet
Process Specific Skills
• Call Center Experience would help
• Data entry skills
Soft Skills (Mandatory)
• Good written and oral communication skills
• Strong understanding and comprehension of the English language
• Good Analytical, and problem-solving skills
• Very High Detail Orientation
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment
• Team player
• Positive attitude
Soft skills (Desired)
• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results-oriented
Education Requirements
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Work Experience Requirements
Freshers for Associate Role and At least 1 year of relevant work experience for Sr. Associate Role
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
What the Team is Saying
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
