Sr. Account Manager

Description and Requirements
The Opportunity
The Sr. Account Manager, MetLife Worldwide Benefits (MWB) is responsible for managing a portfolio of standalone Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD) clients while serving as the primary internal service consultant to Blue Cross Blue Shield Global Solutions (BCBS) Client Managers for shared Globaline clients.
Guided by our purpose - always with you, building a more confident future - and MetLife's New Frontier growth strategy, this role offers an exciting opportunity to deliver high-impact client service, provide consultative expertise on global benefits solutions, and partner cross-functionally to support client retention and strategic growth. The role balances direct client engagement with consultative collaboration across internal and external partners and supports both standalone MWB and Globaline client needs.
Key Responsibilities

• Serve as the primary service contact for standalone MWB clients with Life, AD&D, and LTD coverage, maintaining overall responsibility for the end-to-end service experience, client satisfaction, and retention.
• Partner closely and collaboratively with BCBS Client Managers on shared Globaline clients, serving primarily in a consultative capacity for Life, AD&D, and LTD products.
• Respond to client and partner inquiries regarding eligibility, claims, policy provisions, billing, and plan design.
• Manage and resolve escalated service issues by coordinating with internal teams as needed.
• Conduct annual client and stewardship meetings to review plan design, service performance, and trends.
• Support clients through plan design changes, renewal negotiations, and open enrollment cycles.
• Participate in work team huddles and collaborate with internal and external partners to ensure client deliverables are met.
• Participate in finalist meetings for prospective clients, as needed, in partnership with the Account Executive.
• Ensure proper licensing, appointments, commissions, and broker-of-record (BOR) documentation are completed and maintained.
• Demonstrate strong client-specific product knowledge and provide consultative support based on client business activity, including organizational or workforce changes.
• Participate in implementation activities to ensure a smooth onboarding experience for standalone and Globaline clients.
• Review and deliver finalized contract details following renewals.
• Support member education initiatives when required.
• Maintain accurate and current broker and client data within Salesforce.com.
• Build and maintain long-term trusted client relationships to support account growth and retention.

Required Qualifications

• 3-5 years of experience supporting Life, AD&D, and LTD insurance products.
• 3-5 years of client-facing experience.
• Life & Health insurance license or willingness to obtain within 90 days of hire.
• Experience working with large broker partners.
• Strong communication, presentation, and client relationship skills.
• Ability to manage multiple priorities and complex accounts independently.

Preferred Qualifications

• 2-5 years of financial services and/or insurance experience, preferably in a client management role.
• 3-5 years of account management experience.
• Experience supporting global or multinational clients.
• Bilingual language skills.
• Bachelor's degree.

The expected salary range for this position is $90,000. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$90,000