As a strategic thinker who can see both the holistic view and the details, the ideal candidate brings a unique blend of account management, project leadership, and creative operational expertise. They excel at managing complex campaign workflows, building strong stakeholder relationships, and translating business goals into actionable plans for creative and marketing teams. This individual must have strong communication skills influencing cross-functional partners and guiding day-to-day execution with internal teams and external partners.
This role is based at our beautiful NYC hub office.What You'll Do
Campaign & Account Leadership
Lead end-to-end planning and execution of integrated marketing campaigns, partnerships, PR events and experiential projects, and collaborative initiatives across multiple channels.
Serve as the primary point of contact between internal stakeholders and external teams.
Ensure campaign objectives, deliverables, timelines, budgets, and success metrics are clearly defined and communicated.
Proactively identify risks, dependencies, and opportunities that could impact campaign delivery.
Creative Workflow & Operations Management
Own and optimize creative intake, briefing, review, approval, and delivery processes.
Develop and maintain project plans, timelines, and production schedules across multiple concurrent initiatives.
Facilitate creative reviews and stakeholder alignment meetings to ensure efficient decision-making.
Drive operational excellence by improving workflows, processes, and communication across teams.
Cross-Functional Partnership
Partner closely with Marketing, Creative, Brand, Digital, Social, Product, Design, PR, and external teams to ensure seamless execution.
Translate marketing strategies into actionable creative workstreams and project plans.
Align stakeholders around priorities, milestones, and resource requirements.
Foster collaborative relationships that enable teams to work effectively and efficiently.
Stakeholder & Leadership Management
Build credibility and trust with leaders at all levels of the organization.
Present campaign status, risks, recommendations, and outcomes to senior leadership.
Influence decision-making through strong communication, organization, and business acumen.
Navigate competing priorities while maintaining positive relationships across teams.
Project Management & Execution
Manage multiple high-visibility projects simultaneously while maintaining attention to detail.
Ensure deliverables meet quality standards, timelines, and business objectives.
Track project progress and communicate updates, blockers, and solutions proactively.
Utilize project management tools and best practices to drive visibility and accountability.
Required Experience
5-7+ years of experience in Account Management, Marketing Operations, Creative Operations, Project Management, or a related field.
Proven experience managing integrated marketing campaigns and creative production workflows.
Experience working directly with both internal creative teams and external agencies.
Demonstrated success leading complex, cross-functional projects with multiple stakeholders.
Experience presenting to and influencing senior leadership.
Skills & Competencies
Exceptional project management and organizational skills.
Strong understanding of creative development processes and marketing campaign execution.
Ability to balance strategic thinking with operational execution.
Excellent written, verbal, and presentation skills.
Skilled at stakeholder management, negotiation, and conflict resolution.
Ability to influence without direct authority.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience within retail, consumer, lifestyle, or agency environments.
Familiarity with project management and workflow platforms such as Wrike, Airtable, Smartsheet, etc
Familiar with Figma
Experience partnering with creative, brand, social, digital, and performance marketing teams.
Knowledge of modern marketing operations, creative resource planning, and AI-enabled workflow tools.
Skills Required
- 5-7+ years of experience in Account Management, Marketing Operations, Creative Operations, Project Management, or a related field.
- Proven experience managing integrated marketing campaigns and creative production workflows.
- Experience working directly with both internal creative teams and external agencies.
- Demonstrated success leading complex, cross-functional projects with multiple stakeholders.
- Experience presenting to and influencing senior leadership.
- Exceptional project management and organizational skills.
- Strong understanding of creative development processes and marketing campaign execution.
- Excellent written, verbal, and presentation skills.
- Skilled at stakeholder management, negotiation, and conflict resolution.
- Ability to influence without direct authority.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Experience within retail, consumer, lifestyle, or agency environments.
- Familiarity with project management and workflow platforms such as Wrike, Airtable, Smartsheet.
- Familiar with Figma.
- Experience partnering with creative, brand, social, digital, and performance marketing teams.
- Knowledge of modern marketing operations, creative resource planning, and AI-enabled workflow tools.
Gap (gapinc.com). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gap (gapinc.com). and has not been reviewed or approved by Gap (gapinc.com)..
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered, alongside programs that support physical, mental, and financial wellbeing. Feedback suggests eligible employees can also leverage tools like FSAs and additional wellbeing resources.
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Leave & Time Off Breadth — Paid time off, company-paid holidays, and multiple leave options (sick, disability, and family leave) create broad time-away coverage. Some roles start with substantial PTO accrual and can access flexible leave arrangements.
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Wellbeing & Lifestyle Benefits — A generous cross-brand merchandise discount is a standout perk, complemented by commuter benefits, on-the-clock volunteer hours, and matching donations. Feedback suggests these lifestyle benefits add meaningful value beyond base pay.
Gap (gapinc.com). Insights
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
