The Role
The Senior Account Manager, Partner Sales drives growth through VAR partners, focusing on new customer acquisition, partner engagement, and managing sales pipelines.
Summary Generated by Built In
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Smarsh is seeking a high-performing Senior Account Manager to drive growth across our Value-Added Reseller (VAR) ecosystem in the United States. This role sits within our Capture organization and plays a critical part in expanding the reach of Smarsh’s compliance and capture solutions through strategic partner engagement.
Reporting to the Director of Partner Sales – Americas, this individual will be responsible for developing new distribution channels, accelerating partner led revenue, and building a predictable, scalable pipeline. Success in this role requires strong channel leadership, executive engagement, and the ability to align cross-functional teams to deliver exceptional partner and customer outcomes.
How will you contribute?
- Own and exceed sales quota through VAR partners, driving both new customer acquisition and expansion within existing accounts.
- Develop and execute partner growth strategies to expand distribution and increase market penetration.
- Build and manage a predictable sales pipeline, ensuring accurate forecasting and consistent execution.
- Engage and influence partner sales teams, delivering training, enablement, and joint go-to-market execution.
- Drive deal lifecycle management, including deal registration, conflict resolution, and opportunity progression.
- Serve as a trusted advisor and subject matter expert, supporting partners on customer engagements and solution positioning.
- Lead account planning and mapping initiatives, aligning partner efforts to strategic priorities and high-value opportunities.
- Collaborate cross-functionally (Sales, Product, Operations, Finance) to ensure seamless post-sale execution and customer success.
- Negotiate and manage partner agreements, ensuring profitable and scalable commercial structures.
- Maintain CRM excellence (Salesforce) with accurate forecasting, pipeline hygiene, and communication tracking.
- Support financial accuracy, including partner invoice reconciliation and revenue alignment.
- Deliver product demonstrations and presentations, operating effectively in both sales and technical discussions.
- Build executive-level relationships within partner organizations to drive long-term strategic value.
What Success looks like...
- Consistent achievement (and overachievement) of quota through partner-led sales.
- Expansion of high-performing VAR relationships and onboarding of new strategic partners.
- Increased partner engagement, enablement, and joint selling effectiveness.
- Seamless collaboration across internal teams to deliver exceptional customer outcomes.
What will you bring?
- Proven success in channel sales, partner management, or indirect sales models, preferably in SaaS, telecom, or compliance solutions.
- Demonstrated ability to build and scale VAR partnerships and drive partner led revenue growth.
- Strong executive presence and communication skills, with the ability to influence at all levels and engage with C-Suite leaders.
- Experience managing complex sales cycles, negotiations, and partner agreements.
- Proficiency in Salesforce and pipeline management best practices.
- Ability to operate as both a strategic leader and hands-on contributor in a fast-paced environment.
- Comfortable presenting and demonstrating solutions in customer and partner settings.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Skills Required
- Proven success in channel sales or partner management
- Experience in SaaS, telecom, or compliance solutions
- Strong executive presence and communication skills
- Proficiency in Salesforce and pipeline management
- Ability to manage complex sales cycles and negotiate agreements
Smarsh Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smarsh and has not been reviewed or approved by Smarsh.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, generous vacation allowances, and paid holidays, with policies that support taking time away. These elements are positioned as a core strength that helps balance lower base pay in some roles.
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Wellbeing & Lifestyle Benefits — Perks include wellness programs, commuter and bike reimbursement, volunteer time off, peer recognition, remote-work support, and a sabbatical option. The variety of non-salary benefits contributes to a supportive work-life environment.
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Retirement Support — A 401(k) with employer match and profit sharing is offered, with immediate vesting described for the match. This strengthens the long-term financial component of total rewards.
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The Company
What We Do
Smarsh provides cloud-based archiving and compliance solutions for companies in regulated and litigious industries.
