Job Title
Sr. Account DirectorJob Description Summary
Cushman & Wakefield is seeking a Senior Account Director to lead a large, complex global client account within Global Occupier Services (GOS). This senior leadership role is responsible for overall account strategy, client satisfaction, service delivery excellence, and financial performance, while driving growth and innovation across the enterprise.Job Description
Role Overview
- Serve as senior executive relationship manager for a large, global client account
- Define and execute the overall account vision, strategy, and performance goals aligned to client business objectives
- Lead multidisciplinary account teams across Integrated Facility Management, Transaction Management, Project & Development Services, Portfolio Administration, and Workplace Strategy
- Drive client satisfaction, innovation, and continuous improvement across all service lines
- Maintain full P&L ownership, including budgets, forecasts, profitability, and EBITDA targets
- Identify and execute opportunities for service expansion, increased share of wallet, and contract renewals
- Lead executive-level business reviews, governance meetings, and growth discussions
- Ensure disciplined contract management, proactive risk mitigation, and timely issue resolution
- Partner with internal stakeholders (Finance, HR, Legal, Quality, Operations) to deliver best-in-class outcomes
Leadership & Talent Development
- Lead, develop, and inspire a high-performing account leadership team
- Foster a client-first culture focused on accountability, collaboration, and results
- Partner with HR on talent planning, succession planning, performance management, and DE&I initiatives
- Promote strong collaboration across Cushman & Wakefield service lines and global regions
Qualifications
- Bachelor’s degree required; MBA or Master’s degree preferred
- 12–15+ years of progressive leadership experience in global occupier services, outsourcing, or commercial real estate
- Proven success leading large, complex, global client accounts
- Demonstrated P&L ownership and financial management expertise
- Strong executive presence with excellent communication and relationship management skills
- Experience leading leaders within a matrixed organization
Work Environment
This role operates within a professional office environment and requires close collaboration with global teams and senior client stakeholders. Travel may be required based on client and account needs.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 221,000.00 - $260,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”Skills Required
- Bachelor's degree
- MBA or Master's degree
- 12-15+ years of progressive leadership experience in global occupier services, outsourcing, or commercial real estate
- Proven success leading large, complex, global client accounts
- Demonstrated P&L ownership and financial management expertise
- Strong executive presence with excellent communication and relationship management skills
- Experience leading leaders within a matrixed organization
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
