The Supervisor I, Operations plans, organizes, leads, and supervises assigned employees and operational workflows to ensure customer accounts are processed in a timely, accurate, and efficient manner in accordance with company standards and contractual agreements. Responsible for maintaining productivity, quality, and employee engagement within the work group. Operates with guidance from management while developing leadership capability and operational expertise.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Performs supervisory responsibilities in accordance with company policies and procedures, including leadership, training, performance feedback, coaching, and disciplinary actions. Participates in recruiting, interviewing, hiring, and developing employees in consultation with management.
- Plans, organizes, and distributes daily work assignments. Monitors workflow, productivity, and quality to ensure completion of operational tasks in alignment with service expectations.
- Evaluates workload and staffing needs to coordinate resources, minimize overtime, and support efficient processing of customer accounts.
- Establishes effective communication and collaborates with department management, Client Relations, and other internal stakeholders to support customer satisfaction and operational effectiveness.
- Supports the identification and resolution of operational, system, and process issues. Contributes to process improvement efforts by recommending enhancements and participating in implementation activities.
- Assists with or oversees implementation of new customer accounts and maintains departmental and client-specific procedures to ensure consistency and accuracy.
- Provides day-to-day oversight of the department/team, develops appropriate metrics to assess performance, ensures job procedures are documented and followed, and provides continuous feedback to evaluate and address performance.
- Supports and participates in training and cross-training initiatives to ensure employees are equipped to perform assigned responsibilities and adapt to changes in processes or systems.
- Ensures adherence to company policies, procedures, and safety standards, including promoting a safe and ergonomically sound work environment.
- Assists in resolving operational and personnel-related issues, exercising sound judgment and escalating matters as appropriate.
- Other duties as needed or assigned.
SKILLS AND ABILITIES REQUIRED:
- Demonstrated leadership, coaching, and team development abilities in a production-oriented environment.
- Strong interpersonal, communication (oral and written), organizational, and time management skills.
- Effective problem-solving and decision-making capabilities.
- Ability to manage multiple tasks and adapt in a fast-paced environment.
- Ability to work with guidance while developing independent judgment.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook); familiarity with operational systems preferred.
MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:
- Bachelor’s degree in business or related field or equivalent combination of education and experience.
- Typically requires 1–2+ years of leadership experience in a production or operations environment or an industry with comparable characteristics.
APPLICATION PROCESS:
You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $95 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in business or a related field, or equivalent combination of education and experience
- 1-2 or more years of leadership experience in a production or operations environment, or a comparable industry
- Leadership, coaching, and team development abilities in a production-oriented environment
- Strong oral and written communication, interpersonal, organizational, and time management skills
- Problem-solving and decision-making capabilities
- Ability to manage multiple tasks and adapt in a fast-paced environment
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
- Familiarity with operational systems
What We Do
Cass Information Systems is a leading provider of integrated information and payment management solutions, managing more than $90 billion in spend annually on behalf of clients. Cass provides customized solutions for freight payment, telecom expense management, and utility/facilities-related expense management, and is also a behind-the-scenes payment provider for America's fintechs. The support of Cass Commercial Bank, founded in 1906, makes Cass Information Systems unique in the industry. Cass (Nasdaq: CASS) is part of the Russell 2000® Index.
