Spotify Online Support Advisor with Italian and English

Reposted Yesterday
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City of Homeland, GA, USA
In-Office
Entry level
Energy
The Role
Provide email, chat and social media support to Spotify Premium users in Italian and English. Resolve account, billing and basic technical queries, contribute to the Spotify Community site, and maintain high customer satisfaction while working shifts from home.
Summary Generated by Built In

Job Title:

Spotify Online Support Advisor with Italian and English

Job Description

Our client helps millions of people to connect to their favorite songs and create a service that people use to discover and enjoy the music and podcasts they love!  

 
Would you like to be a part of a team which supports one of the biggest companies, that provides legal music streaming services? You will demonstrate excellent communication skills and support the Premium users of Spotify via email and chat, on social media, and via the dedicated Spotify Community site.  

Are you looking to have a flexible working schedule and work from home in a friendly and positive work environment where you can develop yourself professionally? Join one of the world’s leading organizations that helps customers find the right music or podcast for every moment!  
 
What you need to have is:

  • Strong communication skills 

  • Excellent Italian language skills (C1)

  • Advanced level of English (B2) 

  • Work experience in a customer experience center is an advantage 

  • Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications) 

  • Be organized, have decision-making and analytical skills 

  • Readiness to work on shifts Monday to Sunday 

  • Team player with a great positive attitude and strong interpersonal skill 

  • High school education

 
What do you get from us?

  • Competitive salary

  • Permanent Work at Home

  • Fully paid training

  • Medical insurance

  • Life insurance

  • Performance bonus

  • Internet allowance

  • Meal vouchers

  • Various career development opportunities

  • Holiday pay

  • Team and Concentrix events

  • Getting a free premium account after the 3rd month

Who are we? 

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies. 

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic. 

 

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

      Location:

      Work-at-home Georgia

      Language Requirements:

      Time Type:

      Full time

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      Skills Required

      • Strong communication skills
      • Excellent Italian language skills (C1)
      • Advanced English (B2)
      • Work experience in a customer experience center
      • Good typing and computer skills (MS Office, internet, e-mail, web-based applications)
      • Organized with decision-making and analytical skills
      • Readiness to work on shifts Monday to Sunday
      • Team player with positive attitude and strong interpersonal skills
      • High school education
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      The Company
      HQ: Canonsburg, PA
      843 Employees
      Year Founded: 1864

      What We Do

      CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com

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