Company Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Job DescriptionAs a Spotify Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users. Your key responsibilities will include:
🎧 Assisting users via email and web messaging with their inquiries and concerns
🎧 Resolving account and payment issues smoothly and efficiently
🎧 Answering “How to” and FAQ questions with clarity and confidence
🎧 Troubleshooting and fine-tuning the Spotify experience for our customers
What We’re Looking For:
✅ Fluency in Polish (C1 level) – your words should flow like a great melody
✅ Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
✅ Availability to work flexible shifts, including weekends
✅ Previous customer service experience – a plus, but not a dealbreaker
✅ Excellent communication skills – as smooth as a jazz saxophone solo
✅ A positive, problem-solving attitude – even on the toughest tracks
What You’ll Get:
✨ Long-term job security with a permanent contract
✨ Work from home flexibility
✨ Competitive salary package
✨ Additional health & life insurance
✨ 21 days of paid annual leave
✨ Food vouchers & employee discounts
✨ Career growth opportunities within Sutherland
✨ Ongoing training & learning programs
✨ Rewards & recognition programs
Why Join Us?
🌟 Fully digital employee services
🌟 24/7 psychological support program
🌟 Multisport card (partially covered)
🌟 Fun corporate events, wellness initiatives & team buildings
🌟 Corporate social responsibility activities
🌟 Exposure to global business expertise
If you're ready to rock the world of customer support and be part of a team that truly values its employees, apply today!
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
