The Crown Is Yours
As a Sportsbook Operations Senior Associate, you'll drive the day-to-day execution of operational plans for high-intensity, live-focused sports, ensuring our offerings stay sharp and competitive. Collaborating across teams, you'll support campaign rollouts, monitor real-time performance, and turn data into actionable insights. In this role, you'll shape go-to-market strategies that elevate engagement and impact.
What you'll do
- Own daily merchandising execution across key customer-facing product surfaces.
- Ensure promotions, product updates, events, and site content are accurate, relevant, and launched on schedule.
- Identify merchandising opportunities based on the event calendar, customer behavior, promotional priorities, product releases, and competitor activity.
- Partner with Promotions, Product, Operations, Customer Experience, and Marketing to coordinate launches and resolve customer-facing issues.
- Monitor live experiences and escalate technical or customer-facing issues to the appropriate teams for resolution.
- Use customer feedback, performance data, and competitive insights to recommend merchandising optimizations.
- Maintain clear documentation and communication across workstreams to support consistent execution across the team.
What you'll bring
- At least 2 years of experience in operations, strategy, marketing, or a related field, ideally in a fast-paced, consumer-facing environment.
- A strong understanding of sports and live event dynamics across multiple leagues.
- The ability to thrive in fast-paced, real-time environments while balancing multiple priorities.
- Strong organizational skills with the ability to manage competing workstreams.
- A data-driven mindset and the ability to turn insights into action.
- Excellent communication and collaboration skills across cross-functional teams.
- Provide coverage during major events, evenings, and weekends as required.
#LI-AC2
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Skills Required
- At least 2 years of experience in operations, strategy, marketing, or a related field
- Strong understanding of sports and live event dynamics across multiple leagues
- Ability to work effectively in fast-paced, real-time environments while balancing multiple priorities
- Strong organizational skills and ability to manage competing workstreams
- Data-driven mindset and ability to turn insights into action
- Excellent communication and cross-functional collaboration skills
- Availability to provide coverage during major events, evenings, and weekends
- Ability to obtain a gaming license from the appropriate state agency if required
What the Team is Saying
DraftKings Compensation & Benefits Highlights
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Parental & Family Support — Family support is positioned as comprehensive, with 14 weeks of 100% paid parental leave globally plus adoption, surrogacy, fertility benefits, backup care, and lactation resources. Company materials highlight these as core programs, with U.S. enhancements such as Care.com support.
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Healthcare Strength — Healthcare coverage is described as robust, including medical, dental, and vision options alongside mental‑health support via Lyra therapy, Calm access, and wellbeing initiatives. Benefits begin on day one, with HSA/FSA options and fitness reimbursement adding depth.
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Leave & Time Off Breadth — Time off is framed as flexible, with U.S. employees told they have flexible or unlimited PTO and supportive leave policies. Feedback suggests PTO is a meaningful part of the package, though norms can vary by team.
DraftKings Insights
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
