By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at geniussports.com.
We're upfront about where we use AI in our hiring process. Our guidelines cover our approach to the use of AI, as well as what you can expect during the interview process. Read our full guidelines here.
THE ROLE:
You will be the main contact between our clients and our internal teams. You will help clients get set up smoothly, configure their products well and keep receiving a high-quality service. You will also support migration work as we move clients towards next-generation delivery platforms and ways of working.
Key responsibilities
- Lead several integrations and migration projects at the same time, keeping to scope, timelines and client expectations
- Act as the main link between clients and the Product, Engineering, Support and Commercial teams
- Run and check API integrations, including Sportsbook and streaming data such as fixtures, schedules and access
- Support clients through migrations to next-generation delivery platforms, including GTS and EDGE
- Track all implementation requests, test the integrations and resolve or escalate issues quickly
- Keep project tracking, documents and client materials accurate and up to date
- Share clear updates so clients and teams can see progress
- Look for opportunities to use AI and automation to improve how we deliver, track and support integrations
- Find and apply ways to improve onboarding, documentation and delivery processes, using a structured and process-focused approach
- Identify opportunities to simplify workflows, reduce manual effort and improve the client experience
- Good understanding of APIs, including reading documentation and running API calls
- Knowledge of T-SQL
- Experience with Atlassian/Jira, Freshdesk and Microsoft Office
- Understanding of the Sportsbook industry, including how it works and how its markets move
- Knowledge of the rules and workflows of major sports
- Experience launching new products for customers, including training users
- Strong project management, communication, problem-solving and organisation skills, with the ability to manage several projects at once
- A process-oriented mindset, with an interest in finding better, more efficient ways of working
- An interest in AI and how emerging technologies can be applied to improve day-to-day delivery and operations
- Video streaming
- Sportsbook products such as InPlay, PreMatch, BetVision, GTS or EDGE
- Next-generation Sportsbook delivery platforms
- Ways to improve onboarding processes and documentation
- AI, automation or other tools that can improve operational efficiency
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- Understanding of APIs, including reading documentation and running API calls
- Knowledge of T-SQL
- Experience with Atlassian Jira, Freshdesk, and Microsoft Office
- Understanding of the Sportsbook industry and market workflows
- Knowledge of major sports rules and workflows
- Experience launching new products for customers and training users
- Project management, communication, problem-solving, and organizational skills
- Ability to manage multiple projects simultaneously
- Process-oriented mindset and interest in improving efficiency
- Interest in applying AI and emerging technologies to delivery and operations
- Knowledge of video streaming
- Knowledge of Sportsbook products such as InPlay, PreMatch, BetVision, GTS, or EDGE
- Knowledge of next-generation Sportsbook delivery platforms
- Experience improving onboarding processes and documentation
- Knowledge of AI, automation, or operational-efficiency tools
What the Team is Saying
Genius Sports Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is presented as broader than standard, including a company‑wide Christmas–New Year shutdown, World Mental Health Day, and a paid Volunteer Day alongside annual leave. Flexibility around local holidays is also highlighted.
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Healthcare Strength — Health coverage is described as comprehensive in many locations, including medical, dental, and vision options, plus access to local Employee Assistance Programs and mental‑health resources. Listings also reference life and disability insurance in some markets.
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Wellbeing & Lifestyle Benefits — Lifestyle perks are emphasized, notably a Workcation policy allowing up to 30 days working from elsewhere each year, with hybrid/remote options where role‑appropriate. Wellness programs, sports clubs, social events, and employee discounts further support day‑to‑day wellbeing.
Genius Sports Insights
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
