By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
Join our Customer Support team and help deliver an outstanding customer experience. You’ll handle issues, support our technical team, and keep systems running smoothly while learning, growing, and making an impact in a fast-paced, supportive hybrid environment.
WHAT YOU'LL DO:
- Provide customer support via Zendesk, live chat, and Slack
- Prioritize and manage incoming requests
- Collaborate with internal teams to escalate issues and onboard clients
- Monitor match data and assist with technical troubleshooting
- Work in shifts (morning & afternoon, hybrid model)
WHAT YOU'LL BRING:
- Excellent communication in fluent English (written & verbal)
- Strong problem-solving with the ability to multitask & prioritize
- Proactive, accurate, and able to perform under pressure
- Confident with computer systems and tools
- Previous customer support experience is a plus
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
What the Team is Saying
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What We Do
From enabling sports to better collect and manage their data, to applying it to power better fan engagement, our technology and expertise delivers the difference to more than 700 sports, betting and media partners around the world. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies with over 1,800 employees. We're headquartered in London and have offices in New York, LA, Medellin, Tallinn, Sofia, Melbourne, Bologna, Vilnius, Lausanne and Singapore.
Why Work With Us
We have one simple goal: to be the best we possibly can be.
We love people who take responsibility, who are willing to challenge the status quo but who are also open to feedback and who learn from their experiences in order to deliver meaningful, impactful results.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
