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Synapse Health | Who We Are
With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.
Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need
The Specialist, Systems and Workflow Excellence will drive the design, optimization and continuous improvement of systems and workflows across the organization. This role is instrumental in identifying inefficiencies, enhancing processes, and ensuring that operational systems align with business objectives and compliance standards.
As a Specialist, you will collaborate with cross-functional teams to analyze workflows, recommend system enhancements, and drive solutions that improve efficiency and overall performance. A strong background in the healthcare industry is required, with DME experience preferred.
What You Will Do
- Evaluate existing workflows to identify bottlenecks, redundancies, and opportunities for improvement.
- Partner with IT and operations teams to ensure systems are configured to support operational goals, including recommending enhancements or new tools as needed.
- Develop and maintain detailed process maps, standard operating procedures (SOPs), and system documentation to ensure consistency and compliance.
- Collect, interpret, and analyze operational data to identify trends, measure performance, and provide actionable insights.
- Work with teams across the organization, including IT, operations, and training, to align systems and workflows with business needs.
- Support the rollout of new workflows, systems, or updates by providing training, documentation, and user support to ensure successful adoption.
- Ensure that workflows and systems adhere to healthcare regulations and industry best practices, with a focus on maintaining compliance within the DME space.
- Create and deliver reports on workflow performance, system utilization, and project outcomes to inform leadership and support decision-making.
- Proactively identify areas for operational improvement and contribute to the development of innovative solutions.
What You Have
At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:
- Associates Degree in Healthcare Administration, Business, Information Systems, or a related field; equivalent experience will be considered.
- 2-4 years of experience in workflow analysis, systems optimization, or process improvement within the healthcare industry (DME experience preferred).
- Proficiency with workflow management tools, data analysis platforms (e.g., Excel, Tableau), and enterprise systems (e.g., CRM, ERP).
- Strong ability to analyze complex systems and processes, interpret data, and recommend actionable improvements.
- Excellent verbal and written communication skills, with the ability to present findings and recommendations to diverse audiences.
- Ability to manage multiple priorities and projects simultaneously while maintaining attention to detail.
- Demonstrated capacity to identify issues, evaluate alternatives, and implement effective solutions.
- Familiarity with process mapping, Lean methodologies, and workflow optimization techniques.
What Sets You Apart
- DME Experience: Direct experience working with durable medical equipment operations or systems.
- Project Involvement: Experience supporting or leading system implementations or workflow redesign projects.
- Advanced Certifications: Certifications in process improvement (e.g., Lean Six Sigma Green Belt) or systems management are a plus.
- Adaptability: Thrives in a dynamic environment and can quickly adapt to changing priorities or requirements.
- Innovation: Passion for discovering and implementing creative solutions to enhance efficiency and drive excellence.
What Sets Us Apart
It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:
- Professional growth opportunities with compelling career paths
- Healthy work-life balance culture with paid time off (PTO)
- Medical, dental and vision insurance for full-time team members
- 401K savings plan with employer contribution match
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
Privacy Policy
What We Do
At Synapse Health, we’re on a mission to transform the Durable Medical Equipment (DME) industry with innovative solutions that improve experience, accountability and transparency for all.
Synapse Health is a patient-focused, end-to-end technology-enabled solution that streamlines the entire DME process. We connect all the dots from the time an order is placed to the moment it is delivered to the patient (including administrative tasks like billing). We act as a catalyst for change across the DME ecosystem by connecting patients, prescribers, DME providers and payors, providing a seamless, efficient and positive experience.
Our solutions work in the background to manage every aspect of the DME process, providing real-time, accurate clinical and order information. This allows us to address patient needs faster and ensures orders are accurate and cost-effective. By improving accountability and transparency for all stakeholders, we are enhancing the overall experience. Together with our DME provider and prescriber partners, we provide patients with what they need, when and where they need it, simplifying the process and delivering better outcomes for everyone involved.
Why Work With Us
Our culture is built on a person-first mindset, starting with how we treat our team members and extending to the care we provide. We focus on fostering a warm, supportive environment that values each individual. Our mission-driven approach encourages transformation in healthcare, ensuring patients experience genuine, compassionate care.
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