Specialist Support Engineer – Systems Virtualization & Storage Infrastructure

We are seeking a highly experienced and technically skilled Specialist Support Engineer – Systems Virtualization & Storage Infrastructure to join our MIS team. The successful candidate will be responsible for the design, implementation, administration, maintenance, optimization, and support of the organization’s virtualization, storage, server, and backup infrastructure environments.

This role requires deep technical expertise across VMware virtualization platforms, IBM storage technologies, Windows Server administration, and Veeam backup solutions. The incumbent will also play a key role in infrastructure planning, operational support, disaster recovery readiness, vendor management, documentation management, and ensuring compliance with safety and operational standards.

• Manage and maintain VMware virtual infrastructure environments and associated virtualization solutions.
  
• Design, implement, monitor, and optimize virtualization infrastructure for performance, scalability, and resilience.
  
• Ensure high availability and operational continuity of virtualized environments.
  

• Oversee enterprise backup infrastructure and disaster recovery solutions using Veeam Backup & Replication.
  
• Administer and maintain backup systems for enterprise and operational technology environments.
  
• Manage user backup infrastructure and ensure backup integrity, retention, and recovery procedures are effective.
  
• Administer IBM storage infrastructure, including storage arrays, tape systems, fibre infrastructure, and associated hardware solutions.
  

• Manage server hardware infrastructure and associated technologies.
  
• Monitor infrastructure health, capacity, and performance across systems environments.
  
• Perform upgrades, patch management, troubleshooting, and preventative maintenance activities.
  

• Execute infrastructure-related projects and special assignments as required.
  
• Liaise with, coordinate, and manage third-party contractors and service providers.
  
• Participate in infrastructure planning, implementation, and continuous improvement initiatives.
  

• Maintain accurate and up-to-date MIS operational and technical documentation.
  
• Ensure compliance with company policies, standards, and operational procedures.
  
• Adhere to Air Products’ safety standards and Basis Safety Practice (BSP) activities.
  
• Support audit, compliance, and risk management activities where required.
  

• Participate in standby, after-hours support, rotational on-call duties, and weekend support where required.
  
• Travel to operational sites as required to support infrastructure operations and projects.