Specialist, Software Engineer

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role primarily supports the P&C and NF Contact Centers within the Serenity Now line of business and resides within the Contact Center Solutions & Technologies (CCST) organization.

The position serves as a bridge between business needs and technology solutions by connecting platform capabilities, data, automation, and AI to drive meaningful improvements for both employees and customers. The team is focused on delivering innovative capabilities across areas such as AI Quality Scoring, Performance Management, Agent Copilot, Analytics, Workforce Management, and other contact center optimization initiatives.

We are seeking a candidate with experience in the Genesys Cloud platform, along with proficiency in SQL and Python, knowledge of AI prompt engineering, and strong analytical and troubleshooting skills. The ideal candidate will collaborate with business stakeholders, technology teams, and platform owners to identify priorities, define requirements, and deliver measurable business outcomes.

Primary responsibilities include evaluating and implementing new platform capabilities, leveraging data and AI-driven insights to improve customer and employee experiences, supporting solution delivery efforts, and driving continuous improvement across contact center operations.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Software Engineer, you will focus primarily on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document, and maintain applications.

Job Description

Key Responsibilities:

• Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices in an agile environment.

• Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Use DevSecOps practices, tooling, and techniques.

• Drive continuous improvement and learning through ongoing training, practice, and innovation.

• Manage medium to large project priorities, deadlines, and deliverables proactively.

• Provides technical guidance to others.

• May perform other responsibilities as assigned.

• Reporting Relationships: Reports to a Technology Manager/Director.

Typical Skills and Experiences:
Education: Completion of undergraduate studies in computer science, management information systems, or other related degrees. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
Experience: Four or more years of software engineering, analysis, or related technology experience.
Knowledge, Abilities and Skills: Proficiency in one or more programming languages such as Java, C++, Python, and JavaScript. Strong knowledge of the software development lifecycle. Proven ability to tackle complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge is a plus.
Other criteria, including leadership skills, competencies, and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Hybrid to normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Software Engineer : $95,500.00-$177,500.00

The expected starting salary range for Specialist, Software Engineer : $95,500.00 - $143,500.00