Specialist, Software Engineer - Life New Business Production Support (Java)

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

As part of the Production Support team on the Wing Walkers line supporting Life New Business applications, this role is responsible for researching and resolving issues raised by business operations and identified through system monitoring. This person will help improve support processes, develop efficient solutions, and provide strong partnership across IT, business teams, Middleware, and SaaS vendors. The role also supports infrastructure upgrades, production stability, and continuous delivery efforts.

 

Strong communication is essential, as this position serves as a liaison between technical and non-technical partners while ensuring applications run effectively and issues are resolved quickly.

• This role is based in Columbus, Ohio, with a hybrid schedule requiring in-office attendance on Wednesdays and Thursdays.
• Standard business hours are Monday through Friday.
• On-call support is required one week out of every six, including 24/7 availability during the assigned rotation.
• Occasional off-hours support may also be needed for deployments and production issues.

 

Key Responsibilities

• Provide immediate support for P0 incidents(on call) and support resolution for P1-P4 incidents
• Investigate, mitigate, and resolve production issues, tasks, walk-ups, and problem tasks
• Participate in root cause analysis and incident follow-up activities
• Plan, coordinate, facilitate, validate, and support disaster recovery, releases, patching, and production implementations
• Support infrastructure-related work, including upgrades, tool migrations, and technical validation
• Manage and support ID and access needs
• Develop, maintain, and support application monitoring using tools such as Splunk, New Relic, and FullStory
• Support batch jobs and Universal Automation Center processes
• Run reports and perform manual production mitigation or clean-up when needed
• Support configuration management activities, including data verification, updates, and code migration
• Participate in implementation planning, design discussions, and code reviews
• Support audit, information risk management, and other assigned responsibilities

 

Preferred Technical Skills

• Ability to debug complex applications using Java, Spring MVC, Spring Boot, and JavaScript
• Working knowledge of SQL and Oracle PL/SQL
• Basic to intermediate Linux skills
• Basic knowledge of Docker and Kubernetes
• Experience with tools such as Microsoft Teams, Jira, ServiceNow, and Microsoft Office
• Familiarity with GitHub, Apigee, New Relic, Splunk, Jenkins, Harness, AWS, Rancher, Azure, Postman, SoapUI, and Harbor

Preferred Soft Skills

• Strong written and verbal communication
• Ability to explain technical issues clearly to non-technical audiences
• Strong problem-solving skills with the ability to work proactively and independently

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.

Job Description

Key Responsibilities:

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Uses DevSecOps practices, tooling and techniques.

• Drives continuous improvement and learning through ongoing training, practice and innovation.

• Manages medium to large project priorities, deadlines and deliverables proactively.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director. 

Typical Skills and Experiences:

Education: Completion of undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. 

Experience: Four or more years of analysis and technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Strong knowledge of software development lifecycle. Proven ability to tackle complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Software Engineer : $95,500.00-$177,500.00

The expected starting salary range for Specialist, Software Engineer : $95,500.00 - $143,500.00