Job Description Summary
Location: HyderabadNovartis has a Global SAP ERP Landscape, The purpose of this role is to Govern Day to Day Operations in the SCMO Domain. Work Closely with the Strategic Business Partners to understand pain points and remediate them. identify areas of improvement , achieve high level of service, cost efficiency, quality and compliance working together with the Strategic vendor.
The Ideal resource should come from SAP Consulting / Operations background and have good understanding of one or multiple functional modules. The Resource should have experience of working in SAP Operations setup with good understanding of ITSM Processes. Prior experience of working in pharma industry will be added advantage.
Job Description
Major accountabilities:
Effectively engage with the chosen stakeholders and collaboratively strive to deliver business value.
Monitor the KPIs/SLAs of the vendor
Manage and control the escalations from business
Prepare presentations for Service review meetings with Business
Monitor and approve problem management RCAs and proposed Corrective / Preventive Actions.
Operations stability and effective risk management
Minimum Requirements
Hands on working Experience in One or More SAP Functional modules - Vistex, GTS, ATTP.
Prior experience of working in SAP Operations preferably as Service operations expert
Good Understanding of ITSM Processes
Experience of working with External Vendors desirable
Good English verbal & written Communication Skills
Good Stakeholder management Skills
Self-motivated with Ability to work Independently.
Good Collaboration Skills
Atleast 5 years of experience in SAP.
Why consider Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:
https://www.novartis.com/about/strategy/people-and-culture
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
https://talentnetwork.novartis.com/network
Skills Desired
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
