Hilton Grand Vacations

Specialist Sales & Marketing Operations

Posted 2 Days Ago

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Orlando, FL, USA

Hybrid

Junior

Travel

The Role

Supports sales and marketing operations by managing incentives, customer-review rewards, invoice processing, operational workflows, performance data, compliance, and management reporting. Collaborates with sales and marketing teams to improve efficiency, identify trends, support strategic planning, and recommend process enhancements. The role requires strong analytical, organizational, communication, and teamwork skills, along with CRM and Microsoft Office proficiency.

Summary Generated by Built In

As a Specialist Sales & Marketing Operations, you will be a vital part of our team, driving the success of our sales and marketing strategies. Your expertise will be instrumental in overseeing and enhancing the operational aspects, ensuring a seamless and productive environment. This role offers an exciting opportunity to contribute to the overall growth and success of Hilton Resorts Corporation. Responsibilities

Manage and calculate Spiffs/STIs to incentivize and reward sales teams, boosting performance.
Process Spark points for positive customer reviews, encouraging a culture of excellence.
Accurately code and process invoices, ensuring timely payments and maintaining financial records.
Develop and implement streamlined sales and marketing operational processes, enhancing efficiency.
Monitor and analyze sales and marketing data, identifying trends and areas for improvement and optimization.
Collaborate closely with the sales and marketing teams, understanding their needs and providing effective operational support.
Ensure compliance with company policies and procedures, maintaining a professional and ethical work environment.
Stay updated on industry trends and best practices, suggesting innovative solutions to enhance our operations.
Provide regular, data-driven reports and insights to management, offering recommendations for strategic decisions.
Assist in the development and execution of strategic sales and marketing plans, contributing to the achievement of business goals.

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field, with a strong academic background.
Minimum of 2 years of experience in sales and marketing operations, demonstrating a proven track record.
Exceptional analytical skills, with the ability to interpret complex data and make informed, strategic decisions.
Excellent organizational skills and a meticulous attention to detail, ensuring accuracy in all tasks.
Proficiency in CRM systems and MS Office suite, with a willingness to learn and adapt to new technologies.
Knowledge of industry-specific software and tools is highly advantageous, showing a commitment to staying updated.
Ability to work independently, manage multiple projects, and prioritize tasks effectively in a fast-paced environment.
Strong communication skills, both written and verbal, enabling effective collaboration and relationship-building.
A proactive, solution-oriented mindset, approaching challenges with creativity and a results-driven approach.
Excellent teamwork and collaboration skills, with the ability to foster positive working relationships.

Skills Required

Bachelor's degree in Business Administration, Marketing, or a related field
At least 2 years of experience in sales and marketing operations
Strong analytical skills and ability to interpret complex data
Excellent organizational skills and attention to detail
Proficiency in CRM systems and Microsoft Office
Ability to work independently, manage multiple projects, and prioritize tasks
Strong written and verbal communication skills
Proactive, solution-oriented, and results-driven mindset
Excellent teamwork and collaboration skills
Knowledge of industry-specific software and tools

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.