Roland Berger is one of the world's leading strategy consultancies with a wide-ranging service portfolio for all relevant industries and business functions. We cherish different perspectives and approaches and count on the diversity and authenticity of our employees. Driven by our values of entrepreneurship, excellence, and empathy, we at Roland Berger are convinced that business and society need a new sustainable paradigm that takes the entire value cycle into account. Our cross-competence teams work with our clients to successfully address the challenges of our time, today and tomorrow, across all industries and business functions. If you like to take the initiative and make a difference as part of a team, Roland Berger is the right place for you.
Job Description
As a Sales CRM Controller & Process Specialist, you will serve as the primary contact for users and corporate teams (Sales, IT, and others) on all CRM topics related to sales processes. You will work closely with sales teams and system users to ensure process adherence, data quality, and operational efficiency. Acting as the link between business needs and technical solutions, you will maintain master data integrity, enforce corporate sales process standards, and proactively push automation initiatives that enhance sales performance across the organization.
We are looking for a professional with hands-on experience in CRM-enabled sales operations and process controlling, ideally within a B2B environment. Strong communication skills, a results-oriented and analytical mindset, and technical proficiency in Microsoft Dynamics 365, Power Automate or comparable workflow tools, Power BI, and Microsoft Excel are essential to succeed in this role.
Position description – Your fields of activity at a glance
- Ensure adherence to corporate sales processes within CRM; identify deviations, track resolution, and report on compliance KPIs to sales leadership
- Own pipeline data integrity: monitor stage progression, flag stale opportunities, and enforce entry/exit criteria across the sales funnel
- Maintain and govern core CRM master data (accounts, contacts, opportunities); run regular cleansing cycles and manage deduplication
- Design and deploy Power Automate flows to reduce manual CRM tasks — from opportunity updates and approval routing to activity reminders and data validation triggers
- Build and maintain dashboards tracking pipeline health, data quality scores, and process adherence; translate findings into actionable recommendations
- Act as the main contact for users and internal teams for all operational CRM questions, including user support, training, and documentation
- Bachelor's degree in Business Administration, Information Systems, Business Informatics, or a related field
- 2–4 years in CRM operations or sales controlling; experience enforcing process standards and owning data quality in Dynamics 365
- Strong communication skills with a high customer- and service-orientation towards internal stakeholders
- Very good command of English, German is a plus
- Proficiency in data imports/exports, confident in analyzing large datasets and CRM-related data
- Hands-on experience with Power Automate or comparable workflow tools (e.g. Make, n8n)
- Structured, analytical, and detail-oriented working style; comfortable documenting and improving processes
Skills Required
- Bachelor's degree in Business Administration, Information Systems, Business Informatics, or related field
- 2-4 years in CRM operations or sales controlling with experience enforcing process standards and owning data quality in Dynamics 365
- Hands-on experience with Microsoft Dynamics 365
- Hands-on experience with Power Automate or comparable workflow tools (e.g., Make, n8n)
- Proficiency with Power BI for dashboarding and reporting
- Strong Microsoft Excel skills and proficiency in data imports/exports and analyzing large datasets
- Strong communication skills and high customer/service orientation toward internal stakeholders
- Very good command of English (German is a plus)
- Structured, analytical, detail-oriented working style; experience documenting and improving processes
Roland Berger Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roland Berger and has not been reviewed or approved by Roland Berger.
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Fair & Transparent Compensation — Pay is considered competitive with other strategy firms, and in some locations approaches top‑tier levels. Compensation is often highlighted as a relative strength within broader assessments.
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Leave & Time Off Breadth — Offerings include generous PTO, paid holidays, and formal sabbaticals to support personal goals. Parental leave and periodic office closures in some markets further expand time‑off access.
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Wellbeing & Lifestyle Benefits — Wellness stipends and gym or sports reimbursements are complemented by perks like a company phone, car allowance, social outings, and distinctive office environments. International project allowances and mobility opportunities add lifestyle value.
Roland Berger Insights
What We Do
Roland Berger is the only strategy consultancy of European origin with a strong international presence. As an independent firm owned exclusively by our partners, we have 51 offices with a presence in all major markets. Our 3,000 employees are characterized by a unique combination of analytical thinking and an empathetic mindset. Driven by our values of entrepreneurial spirit, excellence, and empathy, we are convinced that business and society need a new, sustainable paradigm that focuses on the whole value-creation cycle. By working in interdisciplinary teams across all relevant sectors and business functions, Roland Berger offers the best expertise worldwide for successfully overcoming the profound challenges of our age now and in the future
