For Quality Complaints services in the Product Complaints and Surveillance area.
WHAT MAKES YOU A FIT:
The Technical Part:
- Bachelor’s degree in Business Administration, Material Management, Science or Engineering with six (6) years of directly related experience in the Pharmaceutical or Medical Device industry.
- Language: Fluent in English
- Project Management skills.
- Shift: Administrative and according to business needs.
- Experience in:
- Complaint Investigation
- Root Cause Analysis
- Excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document
The Personality Part:
- Complaints…. Everybody has one, and no one can manage them like you can. You have a passion for getting to the root of the problem and satisfying your client’s need to fix it. Sprinkle on a love of the scientific method, teamwork and, above all else, being ethical and you just might have what it takes to take on this new challenge. Bring it on!
AS A PIECE OF FITS, YOU WILL: (The day-to-day on the job)
- Supporting the product complaint system through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
- Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
- Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
- Follow-up on corrective actions derived from investigations through completion.
- On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation.
WHO WE ARE:
We are a Service Provider company different from the rest. We pride ourselves in how we treat the most important piece of our company's puzzle: you! We integrate Engineering, Construction, Maintenance, Utilities and Specialized Technical services across the Island (and in the US as well!). Our company is flexible, family-oriented and focused on our resources' well-being, while providing our Pharmaceutical, Medical Device and Manufacturing industry clients with top-notch quality talent. We're FITS!
Are you the Next Piece?
What We Do
We are a Service Provider company different from the rest. We pride ourselves in how we treat the most important piece of our company's puzzle: you! We integrate Engineering, Construction, Maintenance, Utilities and Specialized Technical services across the Island (and in the US as well!). Our company is flexible, family-oriented and focused on our resources' well-being, while providing our Pharmaceutical, Medical Device and Manufacturing industry clients with top-notch quality talent. We're FITS!
Are We The Right Piece For You?
We are:
Experienced and knowledgeable in the Industry
Committed to Safety
Always compliant with FDA Regulations & Audits
Cost Effective
Proven successful track record
Over ten (10) years of experience
If you'd like to apply to any of our open positions, send us your updated resume in Word or PDF Format to [email protected]