We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
- Willingness to work in shifts and weekend/holidays
- Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
- Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
- Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
- Support Infrastructure and Interfacing applications changes.
- Provide on-call support on rotational basis.
To be successful in this role, we’re seeking the following:
- Drive environment stability across QA, UAT, and Production
- End-to-end production support for BI platforms primarily focusing on Jasper, secondary tools: Business Objects, Tableau and Power BI
- Handle incident triage, RCA, and resolution using monitoring tools (Splunk, AppDynamics, CloudProber, Moogsoft)
- Collaborate with infra, DBA, and app teams for end-to-end issue resolution
- Support platform migrations, decommissioning, and modernization initiatives using AI capabilities
- Strong SRE mindset with focus on availability, reliability, and observability
- Exposure to AIOps / AI-driven automation with hands on AI Tool like Windsurf or another tool
- Expertise in scripting (Python / Shell / CI/CD pipelines/GitLab)
- Automate and optimize deployment, release, and RFC processes
- Automation of monitoring, recovery, deployment validation, and operational workflows whenever possible.
About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Willingness to work shifts, weekends, and holidays
- Experience with application support and production maintenance changes
- Experience supporting application releases and deployments
- Experience with disaster recovery drills and data center rotations
- Experience supporting Jasper BI platforms
- Experience with BusinessObjects, Tableau, and Power BI
- Incident triage, root-cause analysis, and resolution experience
- Experience with Splunk, AppDynamics, CloudProber, or Moogsoft
- Experience collaborating with infrastructure, DBA, and application teams
- Exposure to platform migrations, decommissioning, and modernization initiatives
- Strong SRE mindset focused on availability, reliability, and observability
- Exposure to AIOps or AI-driven automation
- Hands-on experience with Windsurf or another AI tool
- Expertise in Python or Shell scripting
- Experience with CI/CD pipelines and GitLab
- Experience automating deployment, release, RFC, monitoring, recovery, and operational workflows
- Ability to produce ad hoc database reports and transaction-volume statistics
- Willingness to provide rotational on-call support
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
