Specialist of Product Complaints (Portuguese Speaker)

Job title: Specialist of Product Complaints (Portuguese Speaker)

• Location: Bogotá, Colombia

• Job type: Permanent, Full time

• Languages: Spanish, English and Portuguese

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Specialist of Product complaints within our team, you’ll be responsible for delivering and supporting Global M&S teams in partnership with Business and Digital, and drive priority and transformative initiatives across M&S.

Main responsibilities:

• Handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards.  

• Collaborate with internal/external stakeholders via Cross functional teams (Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Field Alert Reporting) (as applicable) for complaint management.

• Ensure to complete all training in a timely manner.  

• Process intake for complaints and perform assessment, ensuring timely processing and closure of the complaints. Focuses on operational tasks within the complaint handling process.  

• Participate in ad-hoc meetings for product-specific complaint issues and provide timely feedback on complaint investigations.  

• Manages and ensures the compliance of all Quality processes and documentation with applicable regulations/ Sanofi standards. Handle QMS records & any discrepancies and ensure completion within defined timelines.  

• Proactively identify areas for improvement and support the implementation.  

• Ensure the documentation of Hub related GxP activities.  

About you

• Experience: 1-3 years of related experience in the pharmaceutical industry.

• Should be knowledgeable in Quality functions of pharmaceutical industry.

• Soft and technical skills: Proficient in problem-solving, attention to detail, and good organizational skills.

• Work in a team-oriented, flexible, and proactive manner.

• Analytical skills and ability to multitask in a stressful environment.

• Education: Bachelor’s in Life Sciences/Healthcare, Business Administration, Engineering or Information Technology.

• Languages: Excellent knowledge of English and Portuguese languages (spoken and written).

Why choose us? (Internal)

• Our people are responsible for managing their career. Sanofi posts all non-executive opportunities for our people.

• We give priority to internal candidates.

• Managers provide constructive feedback to all internal interviewed candidates.

• We embrace diversity to hire best talent.

• We expect managers to encourage career moves across the whole organization.

• A few practical tips:

• • Be sure to regularly update your Workday profile to simplify the application process.

  • Be aware of any applicable eligibility criteria in the country to which you are applying.

  • Before applying, inform your manager so they may support your career development goals

Why choose us? (External)

• • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

  • You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.

  • You’ll be part of a truly diverse cross-cultural team and can have real business impact.

  • Flexible working policies, including up to 50% remote work.

  • Private medical care, life and health insurance, and gender-neutral paid parental leave

  • Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.

  • Pursue Progress. Discover Extraordinary: 

    Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

     

  • At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
     

    Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

    #LI-LAT #LI-HYBRID

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!