About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job DescriptionRole Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success.
Key Responsibilities:
- Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency.
- Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas.
- Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization.
- Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption.
- Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.
- Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness.
Qualifications:
- Demonstrated experience conducting impactful webinars and developing webinar content is mandatory.
- Prior experience in customer onboarding, product adoption, training, or a similar role.
- Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences.
- Technical proficiency, including:
- ITIL certification or equivalent knowledge of IT service management.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
- Familiarity with APIs and identity management systems like Active Directory.
- Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Freshworks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Freshworks and has not been reviewed or approved by Freshworks.
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Fair & Transparent Compensation — Pay is considered competitive for many U.S. engineering roles relative to peers in mid-cap SaaS. Compensation for these roles is portrayed as aligned with market expectations for a company of this size.
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Equity Value & Accessibility — An employee stock purchase plan with favorable terms and equity grants are positioned as core components of total rewards. These ownership programs help augment cash compensation across functions.
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Leave & Time Off Breadth — Policies include flexible or unlimited PTO, paid holidays, paid volunteer time, and parental leave with adoption assistance. Day-to-day usage of unlimited PTO can depend on team norms and manager expectations.
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What We Do
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
Why Work With Us
Our fresh approach to business software has enabled over 50,000 companies big and small across the globe to exceed customer and employee expectations. We deliver on the unfulfilled promise of easy-to-use SaaS software, and help our customers drive clear business results.
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