Job Title:
Specialist, Partner SuccessJob Description
The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured
- May potentially attend vendor events
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Skills Required
- Manage relationships with channel partners and support sales through partners
- Achieve sales metrics and provide accurate weekly/monthly/quarterly sales forecasts
- Conduct monthly/quarterly consultative reviews and health checks
- Use predictive data to identify at-risk customers and create talk tracks related to customer health
- Maintain high level of CRM hygiene to ensure all relevant data is captured
- Manage channel escalations and coordinate prompt, successful resolution while communicating with clients and internal teams
- Create and deliver training to the sales team on product value and best practices
- Handle a high volume of customer contacts via phone and email daily
- Work with cross-functional teams and management to improve sales processes and customer experience
- Attend vendor events as needed
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
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