Position Summary
1. Standardize capabilities required for back-end process operation to enhance customer experience. Examine the level of capabilities, establish KPIs and conduct improvement activities by country.
2. Eliminate customers' inconveniences in processes before and after purchases including SCM, logistics and CS. Improve back-end processes to encourage customers to revisit.
Role and Responsibilities
1. [Business Process] Engage in process activities including designing sales process and optimizing operational organizations to attract customers and further, make a purchase.
2 [Back-end Process] Monitor the SCM/Inventory status to boost offline cusotomer satisfaction, minimize stock-out, organize standards for prices/promotions and analyze CS/Logistics status.
3. [Change Activity] Perform activities to analyze the business operation levels and improve KPIs by subsidiary.
Skills and Qualifications
• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope. Follows standard practices and procedures
• Normally receives detailed instructions on all work
• Typical entry point for university graduates
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