We are seeking a skilled IT Infrastructure Systems Associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.
Responsibilities- Provide first and second-level IT support via phone, email, chat, or in-person.
- Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).
- Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).
- Install, configure, and maintain laptops, printers, and peripherals.
- Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.
- Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).
- Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).
- Support virtualization technologies (VMware, Hyper-V) as needed.
- Educate users on IT best practices and security policies.
- Collaborate with senior IT staff on infrastructure projects
Requirements
- 1-3 years of experience in system Admin, IT Support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Hands-On experience with Windows Server (2016/2019/2022) and/or Linux servers.
- Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.
- Familiarity with ticketing systems and ITIL processes.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).
- Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Benefits
Skills Required
- 1-3 years of experience in System Administration or IT Support with expertise in Windows Server, Active Directory, Azure Active Directory, AD Connect, and Linux administration
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers
- Knowledge of Active Directory, Group Policy, PowerShell, Azure AD, and Office 365 administration
- Familiarity with ticketing systems and ITIL processes
- Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls)
- Experience with remote desktop/support tools (SCCM, Microsoft Intune, RDP)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
What We Do
Zain Cash Jordan Is a leading mobile wallet service provider in Jordan, offering a wide range of financial services to both individuals and businesses. Zain Cash has quickly become a key player in the financial technology (fintech) sector in Jordan. The service allows users to conduct various financial transactions through their mobile phones, providing convenience and accessibility, especially for those who may not have access to traditional banking services.
