Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer:
- Impact: Your work will directly contribute to the success of our global operations.
- Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
- Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
- Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
- Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees
Job Description
Individual is hired to resolve Customer disputes on invoiced billed to Customer also expected to understand the Root cause and help fix the same in the upstream process.
1. Analysis disputes received (Basis Target allocated) – Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Having regular communication with Customers to understand their requirements for a quick dispute resolution.
7. Record complete root cause on reason or dispute.
Required Skills:
Good Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer – high achievement orientation
Driven to ensure closure & Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Manage disputes in 24 hrs
FTHR should be > 70%
No – repeat dispute
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive.
The company employs roughly 110.000 employees across operations in 130 countries.
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