Specialist O2C

Job Description Summary

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!
The O2C Specialist focuses on managing cash applications, disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. Specialist is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per process, delivery of process requirements to achieve key performance targets. Reporting and compliance expertise for all reporting and compliance requirements for O2C. Timely and accurate month-end reporting, compliance testing, credit and collections are key elements to the role as well as supporting internal and external audits.

Job Description

Service Delivery:

• Calculates, analyzes, tracks, and reports operational KPIs and metrics to drive efficiency and quality of O2C processes.
• Ensures KPIs are properly reported and displayed via dashboards.
• Provides services at expected levels with a strong focus on customer service customer service and resolving / escalating issues timely.
• Interacts proactively with key stakeholders to ensure appropriate services levels. Increases process efficiency and quality by continuous improvement and challenging the status quo.
• Trains O2C team in compliance and KPI understanding. Credit risk assessment. Collections strategies. Works with process owners to ensure compliance issues are closed timely.
• Supports that all processes, policies, and procedures are clearly defined, fully documented, in line with Sandoz standards and adhered to. Ensures the completion and high quality of SOX related controls with adequate proof of evidence.
• Ensures compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements. Accompanies and supports internal audits and reviews.
• Ensures application of agreed Novartis control procedures and actively supports to deliver SOX certification.

Key Performance Indicators

• Reporting completed accurately and timely that meets closing and compliance requirements.
• No unsatisfactory audit rating and timely execution of action plans
• Deliver business benefits and productivity improvements as per target.
• Customer satisfaction of service delivery and process specific KPIs in accordance with individual performance objectives
• Operational excellence in daily work and high contribution to team success
• Stable processes with no control issues

Responsibilities

• Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund.
• Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
• Identify and rectify unidentified cash and manage end to end process of Cash applications.
• Balance sheet reconciliations related to Accounts Receivables.
• Drive clearance of reconciling Items in AR Balance Sheet Recons

Impact on the organisation:

• Moderate: ensured compliance delivery across NGSC. 
• Supports process standardization, automation, and innovation.
• Ensures NGSC delivers finance excellence

Minimum Requirements: University level degree in Business Administration/ Economics/Finance or Chartered Accountant
Responsibilities

• Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund.
• Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
• Identify and rectify unidentified cash and manage end to end process of Cash applications.
• Balance sheet reconciliations related to Accounts Receivables.
• Drive clearance of reconciling Items in AR Balance Sheet Recons

Skills:

• 6+ years of financial experience, with in-depth functional expertise
• Demonstrated ability to work effectively in a multi-national, matrix organization.
• Previous experience in managing Financial Services
• SAP knowledge
• Experience of managing projects driving performance (e.g., ERP implementation)
• Good people skills

Languages:

• English.

Why Sandoz?Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! Join us!Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Ability To Influence Key Stakeholders, Building Effective Teams, Critical Thinking, Effective Communications, Financial Accounting, Financial And Management Reporting, People Development, Process Optimization, Resource Allocation, Understanding Value Drivers