Specialist, Modification Processing

POSITION TITLE:   Specialist, Modification Processing

Position Summary:

The Specialist, Modification Processing is responsible for assisting homeowners in retaining property by reinstating their account, or restructuring their mortgage through a loan modification. This process mitigates potential losses incurred due to delinquency or foreclosure. The primary responsibility of the Specialist is to review Loss Mitigation approved loans and update the Company’s servicing system with the approved terms for various workout options. The Specialist is required to review various control reports to maintain compliance with regulatory and investor requirements. It is imperative to stay informed of changes that affect the requests made by our customers. The Specialist works with daily reports and assignments to ensure system updates align with the approved modification terms. This position entails significant data entry into multiple software applications.

Job Functions and Responsibilities:

• Accurately record loan modification status updates in the system of record (MSP) 

• Prepare modifications/subordinate mortgages and mail them to the vendor for recording with the applicable county 

• Mail completed modifications to the borrower and document the investor’s custodian according to guidelines set by GSEs

• Review loan files for compliance with defined guidelines, policies and procedures; make necessary updates 

• Effectively communicate any loan file concerns to supervisors

• Follow all CFPB compliance guidelines and federal and state laws and guidelines, which are documented in the team’s user manual

• Communicate effectively with colleagues and other teams to ensure that files are completed in a timely manner

• The specialist will be required to become and maintain the status of being a Company notary and notarize documents. Both electronic and paper notarization are conducted by the position on-site.

Qualifications:

• High School Diploma, GED, equivalent certification

• Two years’ mortgage service background preferred

• Prior notary experience preferred, but not required

• Strong organizational skills enabling the ease of multi-tasking quickly and effectively to meet unique changing priorities and requirements

• Maintain flexibility to meet non-negotiable deadlines in a multi-task environment with changing high priorities and unique requirements

• Results driven with the ability to solve problems using analytical thinking

• PC literate with demonstrable expertise with Excel & Word

Training / Licensing Requirements: 

• Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule: 

• This position is located at our Premier Park, West Palm Beach office, and is required to work onsite.

• The required schedule is 8:00 a.m. – 5:00 p.m. Monday through Friday, EST

Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.

At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.

Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.