Job Title
Specialist, IT Provisioning
Position Summary
The IT Provisioning Specialist is responsible for access management and provisioning, with a strong emphasis on logical access control. This position will play an integral role in providing employees, consultants, contractors and temporary help with the access they need, execute it with consistency, accountability and exceptional customer service. Access is provisioned and processed within established SLAs, and trouble tickets are resolved expeditiously. Additionally, this position will be assisting with improving access management processes and transitioning access provisioning to automated solutions.
Essential Duties & Responsibilities
- Provisioning/de-provisioning of access of employees, consultants, and contractors
- Answer incoming calls or requests to provide broad level of support to customers to identify, troubleshoot, and resolve access related issues
- Adherence to established SLAs, established processes, security controls and corporate policies
- Modify any existing access as requested through ticketing system
- Ensure requests contain proper approvals and reviewing completed requests for accuracy
- Perform access re-certifications on a scheduled basis
- Provide reports, provisioning and approval evidence when requested by auditors
- Performing modifications to Service Catalog and ticketing workflows
- Creating scripts to further advance automated provisioning/de-provisioning
- Maintaining operations support documentation
- Researching and evaluating new solutions, products and technologies that enhance and improve services
- Provide training
Knowledge, Skills & Qualifications
- Strong understanding of Active Directory including creating user accounts, managing user groups and entitlements and terminating user accounts
- Proficient understanding of Exchange administration in an Office 365 environment
- Strong proficiency with Microsoft Office Suite
- Ability to work quickly and accurately in a large-volume environment with extreme attention to detail
- Ability to multi-task, quickly shift priorities and manage business needs in a rapidly changing, complex technical environment
- Strong sense of urgency and commitment to meeting SLAs
- Excellent verbal and written communication skills with the ability to successfully communicate technical issues
- Ability to work independently as well as with direct supervision
- Typing speed of 40 words per minute or higher
- Strong interpersonal skills/ability to interact with the user community with a high emphasis on customer service and satisfaction
Education and Experience
- Minimum of 3 years of hands-on access control experience including managing an Active Directory environment and custom built applications
- Bachelor’s degree from an accredited college or university in technical background, Computer Science, Information Systems, or related IT field is preferred
- Security + certification preferred
- ITIL v3 Foundation certification preferred
- Experience in Windows 7 Enterprise and Windows 10. Microsoft Office 2010 and 2013
- Experience with ServiceNow
- Experience with PowerShell (would be a bonus)
- Experience with Microsoft Access and Microsoft Suite (good-to-have)
- Intermediate knowledge of security, compliance and audit processes
Minimum Qualifications
- Must be 18 years of age
Travel Requirements
- Typically requires travel less than 5% of the time
Physical Requirements and Work Environment
- This is largely a sedentary role
- This job operates in a professional office environment and routinely uses standard office equipment
- May need to lift and transport moderately heavy objects, such as computers or peripherals
Skills Required
- Minimum of 3 years of hands-on access control experience
- Bachelor's degree in Computer Science or related IT field preferred
- Security + certification preferred
- ITIL v3 Foundation certification preferred
- Experience in Windows 7 Enterprise and Windows 10
- Experience with ServiceNow
- Experience with PowerShell
- Typing speed of 40 words per minute or higher
ICU Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICU Medical and has not been reviewed or approved by ICU Medical.
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Retirement Support — Retirement offerings include a 401(k) with a company match and mentions of immediate vesting in some cases. Feedback suggests this component is one of the more reliable strengths of the package.
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Leave & Time Off Breadth — Paid time off and holidays are consistently highlighted as stronger elements within the benefits mix. Feedback suggests time-off policies compare favorably relative to other benefit areas.
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Healthcare Strength — Core coverage spans medical, dental, and vision alongside HSA/FSA and life/disability options. Feedback suggests the breadth is comprehensive even if the depth feels average in places.
ICU Medical Insights
What We Do
ICU Medical connects patients and caregivers through safe, life-saving, life-enhancing IV therapy systems, software, solutions, and consumables. Since IV therapy is our only business, meeting your IV needs with quality products and consistent supply is our only concern. We are 100% focused on bringing you intuitive, patient-centric IV products and services that provide meaningful clinical differentiation, consistent innovation, and superior value. We design our products to work within your existing workflows to minimize disruption and maximize the time you spend with patients. Together, we help forge the human and emotional connections that enhance clinical experience and are the essence of outstanding quality of care. For more than three decades, we have been dedicated to a singular purpose—improving the safety and efficiency of IV therapy. With the acquisition of Hospira Infusion Systems from Pfizer in 2017, we became the only company to focus exclusively on IV therapy across the continuum of care. Our focus allows us to bring you: > Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization. > The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs. > IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company. > Significant US IV solutions manufacturing and supply capabilities.
