Specialist, IT Operations

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. He/She will possess expertise in the Learning Management Systems (LMS), eLearning tools and will exhibit a strong analytical mindset in delivering effective solutions that align with the organization’s needs.

If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities:

Run application/system operations in Nanyang Business School (NBS)

• Ensure that all programme and department operations run seamlessly.

• Manage the implementation of Learning Management System changes and maintenance routines as agreed upon.

• Contribute to the design and the implementation of Learning Management System replacement plans.

• Collaborate with colleagues across Undergraduate Programmes, Graduate Studies, ASEAN & China Programmes, Nanyang Executive Education, and departments to streamline, digitize, and automate current work processes.

Maintain service level agreements and service improvements, and other areas

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:

• Degree in Information Technology, Computer Science or other related discipline.

• At least 2 years of relevant experience in IT operations and educational technology support.

• Proficient in troubleshooting software, applications, educational courseware and eLearning tools.

• Proficient in .NET languages, MSSQL, Oracle DB and Learning Management System (LMS).

• Experience with Power Automate, Blackboard LMS and e-Assessment platforms will be an added advantage.

• Demonstrated ability in decision-making and problem-solving.

• Is detail-oriented and capable of multi-tasking.

• Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization.

• Able to serve as the subject matter expert for the systems under your care.

• A team player with good interpersonal skills and a collaborative mindset.

• Candidates with no experience are welcome to apply. On-the-job training will be provided for candidates with limited or no LMS experience.

We regret to inform that only shortlisted candidates will be notified.